Amytis Gardens•Retreat•Spa•Cooking School

Terms & Conditions

Please read our key terms and conditions – they help us maintain the very highest standards of our business offering.

YOUR PRIVACY
At www.amytisgardens.com.au, we are committed to protecting your privacy as an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. www.amytisgardens.com.au respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy below carefully.

You may change your details at any time by advising us in writing via email. All information
www.amytisgardens.com.au receives from its customers is protected by our secure server.

www.amytisgardens.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

STORAGE AND SECURITY OF YOUR INFORMATION
We receive and store information you enter on our website or give us in any other way from time to time. You may provide basic contact information such as your name, phone number, address, and email address to enable us to send information or process your product order and we may also collect additional information at other times, including but not limited to, when you provide feedback, change your content or email preferences, respond to a survey, or communicate with www.amytisgardens.com.au customer support or queries.

We may use personal information collected from you for the purpose of providing you with direct marketing material and information in the form of a newsletter. This will only apply if you have registered or subscribed to such publications by your registering your details with us. However if you wish to cease receiving any such information you may let us know either by email or mail and your request will be actioned as soon as possible.

Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect www.amytisgardens.com.au copyright, trademarks and other legal rights.

We respect the privacy of our online visitors. We may collect information on or through this website that can personally identify you. For example, we collect personally identifiable information which you volunteer to us to respond to visitor questions and comments about us and our products and services, and to mail e-newsletters (“Personal Data”).

We will use reasonable means to protect the confidentiality of your Personal Data while in our possession or control. We will not knowingly share any of your Personal Data with any third party other than our service providers who assist us in providing the information and/or services we are providing to you. To the extent that we do share your personal information with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy.

Any non-personal information, communications and material you send to this website or to us by email, or which we obtain from third parties without promises of confidentiality, may be kept, used and disclosed by us on a non-confidential basis. We are free to use and reproduce any such information freely, and for any purpose whatsoever. Specifically, we will be free to use any ideas, concepts, know-how or techniques contained in such information for any purpose, including developing, manufacturing or marketing products.

We use Google and/or other third-party service providers to serve ads on our behalf across the Internet and sometimes on this website. They may collect anonymous information about your visits to our website (not including your name, address, email address or telephone number), and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services in order to provide more relevant advertisements about goods and services of interest to you.

DISCLOSURE OF YOUR INFORMATION
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, www.yourdomain.com.au may use your Personal Data to protect the rights, property or safety of www.yourdomain.com.au, its customers or third parties.

Finally, if there is a change of control in one of our businesses (whether by merger, sale, or otherwise), or a sale or transfer of its assets, customer information, which may include your Personal Data, could be disclosed to a potential purchaser under an agreement to maintain confidentiality, or could be sold or transferred as part of that transaction. And finally we would only disclose your information in good faith and where required by any of the above circumstances.

THIRD PARTIES
www.amytisgardens.com.au does not and will not sell or deal in personal or customer information. We will never disclose your personal details to a third party except the necessary information required by providers of products or services you have purchased or to protect the rights, property or safety of www.amytisgardens.com.au, its customers or third parties or if required by law.

We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.

SECURITY
www.amytisgardens.com.au strives to ensure the security, integrity and privacy of personal information submitted to our website, and periodically updates its security measures in light of current technologies.

LINKS
This website contains links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that www.amytisgardens.com.au is not responsible for the privacy practices of such other websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

EMAIL COMMUNICATION
www.amytisgardens.com.au may also provide you with information and updates regarding our website and changes to the law from time to time. www.amytisgardens.com.au may also make you aware of their new and additional products and services from time to time. This service is free and you can unsubscribe at any time.

CHANGE IN PRIVACY POLICY
As we plan to ensure our privacy policy remains current, this policy is subject to change. We may modify this policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on this website. Please return periodically to review our privacy policy.

***Cooking School***
Our Cooking classes are a fun experience, but we do have some T&C’s for you to abide by.
Allergies: If you have an allergy, please contact us before booking. We will assist you wherever possible, as you are cooking individual dishes they can be modified to suit your requirements. Please be aware that some sauces may contain traces of nuts.
Vouchers: If using a voucher you MUST present your voucher to us on the day of the class – if the voucher has been forgotten or lost, the full amount will be charged to the recipients credit card and will be refunded when the vouchers have been delivered to us.
Recipe Changes: A recipe might be different to the description – this is rare but sometimes an ingredient might be unavailable on the day
What do I need to bring: Wear closed in shoes is the only requirement, otherwise we supply everything you need.
Children: we welcome our future chefs from the age of 12 years, unfortunately we cannot cater for babies or strollers.

***Accommodation***
Room Capacity: Cabins & Chalet are designed for couples and comfortably accommodate two adults in either a king size or twin single beds. A third person can be accommodated in roll-a-way for an additional charge
Check-In: 2pm
Check-Out: 10.00 am
Room Rates: All rates are inclusive of GST and are firm at time of deposit; otherwise subject to change without notice.
Early Departure: No refunds are possible if you cut your stay short, as we generally cannot re-let a cabin at short notice.
Smoking: No smoking is allowed in the Chalets, Day Spa or Cooking School
Pets: No pets allowed

***Spa***
We ask that you arrive at least 10 mins prior to your scheduled appointment. This will allow you time to settle in and complete necessary treatment paperwork. We regret that a late arrival may reduce your treatment time.

***Spa Reservation***
To schedule an appointment please speak with our Spa receptionist who will guide you to the right treatment choice. To ensure your preferred time and service is available, we recommend advanced bookings.

Payment Policy

***Accommodation***
Room confirmation: 100% payment is required upon reservation.

***Spa***
A credit card is required to hold reservation and a 50% deposit. Please let us know in advance if you have any special health or physical considerations which may affect your treatment at the spa.

Cancellation Policy

***Cooking School***
Cancellations & No-shows: Classes are non refundable unless 7 days notice is given. If you need to cancel or change a class, please call our friendly office on (07) 5450 0115.

***Accommodation***
Cancellation/ Rebooking & No-Show: Rebooking or cancellations made up to 21 days prior to arrival incur a $50.00 fee. Refunds after this time are subject to room being relet. We suggest travel insurance to cover any such losses due to cancellation.
No Show: A 100% cancellation fee will be charged to your credit card, if you have not paid by credit card you will be invoiced the full amount.

***Spa Cancellation/Postponement***
Your treatment time has been reserved especially for you. If you need to change or cancel your appointment, you are required to provide 48 working hours notice, a 100% cancellation fee will apply if cancelled within 48 hrs of appointment and any gift vouchers will be void. Group bookings require full payment 1 month before appointment date. If you need to change or cancel your appointment, you are required to provide 1 weeks notice. If cancelled within 7 days of booking a 100% cancellation fee will apply and any gift vouchers will be void.