Anderley Retreat

Terms & Conditions

ARRIVAL AND DEPARTURE
Check-In is available from 3.00pm and Check-Out strictly by 11.00am (unless other arrangement have been made). We offer a special package with an early check-in and/or late check-out, when available, please ask if interested when booking.
We request that on vacating, you leave the cottage in a clean and tidy condition and as close as possible to the condition it was presented to you. We have provided a "Check-Out Check- List in the cottage to assist you"
If the cottage is not left "as found" and required additional cleaning, then you agree to cover the cost of that cleaning (at the rate of $30 per hour).

DURING YOUR STAY
Security for possessions whilst staying at Anderley is your responsibility. We will not be responsible for any losses you may incur.
When driving on the property laneways please drive at a walking pace of 5km/hour
During cold weather and in Autumn, Winter and Spring, sufficient firewood will be provided for the duration of your stay. Should you use more than the allocation - a charge will apply for additional wood at $25 per basket (a day's supply). Fires are not permitted during Summer due to wildfire prevention activities.
Anderley is a non-smoking property. This is for the comfort of our guests as well as to reduce fire risk on the property and surrounds. Failure to comply may result in a request to vacate the property with no refund given.
During your stay, we reserve the right to enter the property if necessary for safety or management reasons.
We reserve the right to terminate your stay if you act in a manner that is unlawful, causes wilful damage to the property or causes a nuisance to neighbours or other guests. In these circumstances, no refund will be given, and we will not be responsible for any losses you may incur.

VISITORS
You are welcome to have day visitors whilst you are staying at Anderley.
For security and safety management reasons, we ask that you advise us of any visitors and the approximate duration of their visit.
We reserve the right to ask visitors to leave if they are creating a disturbance or nuisance by their behaviour, and to charge you for any extra cleaning or damage incurred as a result of their actions.

REPAIRS/DAMAGES
If something does not work, is broken, is lost or other damage, please advise us as soon as possible so that we can undertake any repairs/maintenance/replacement etc as soon as possible.
We cover minor breakages as normal wear and tear, however any major damage or loss that necessitates repair/replacement or additional cleaning will result in additional costs and you agree to cover these costs. We will discuss the cost with you before any charges are made.

EXTREME FIRE WEATHER
In the interest of your own safety; in the event of an Extreme or Code Red Fire Weather Warning for our area, or if our area is under an Advice Notice, we may ask you to vacate the property, or to cancel your stay.
If this is necessary, we will refund your stay or that part of your stay that has been cancelled and we will help you find alternative accommodation where possible.

PET STAY POLICY
Dogs Only are Considered for a Pet Stay
Dogs are welcome, subject to our dog policy as outlined below. Please note there is an additional charge per stay of $25 for a maximum of 2 dogs.
• Guest's dogs may have inside access to the cottage. Please note that there is not a secure dog run available, but the deck of the cottage is secure.
• Dogs must be on a leash at all times whilst outside on the property unless you can trust their recall. Please discuss with us on arrival.
• If your dog’s recall is trustworthy, you may access a large area of cleared land adjacent to the cottage for off leash runs - away from the farm animals.
• Dogs must be kept off beds and soft furnishings -dog hair on furnishings will incur an additional cleaning fee.
• Dogs must not be left unattended in the cottage and must accompany guests when they leave the premises for outings.
• Please pick up after your Dog - including in the paddocks
• On the property there are farm animals, native wildlife and birds and a resident dog and cat. We ask you to consider both their safety and your dog's safety if your dog is around them. Please keep your dog on leash in these areas.
• Barking must be controlled at all times.
• Washing of Dogs in the bath/sink is strictly prohibited. If your dog is muddy/dirty, we can provide an extra bucket to aid washing if required.
• If excess cleaning is required or if it is necessary to repair any damage caused by your pet, this cost will be your responsibility.

Payment Policy

Payment due 7 days prior to your stay please.

Direct Bank Transfer:
Account Name: Anderley
BSB: 082991
Account Number: 212347807
Please use your name as the reference.
 
Credit Card:
Please call us on 0419 263 262 to arrange this. (Note a Credit Card fee of 1.75% applies)

Please refer the Terms and Conditions on our website at anderley.com.au/terms.html.  Your payment is considered to represent your acceptance of these Terms and Conditions.

Cancellation Policy

All cancellations must be notified by email or SMS.
If cancelling 21 days or more prior to arrival, any amounts paid will be refunded less the $30 Booking Fee.
50% of Total Booking less the Booking Fee will be refunded if cancellation is 14-10 days prior to arrival.
Payments are non-refundable if cancellation is notified within 10 days or less of arriva.
Changes to dates within 3 weeks of your booking may be subject to cancellation fees in addition to an additional Booking Fee.
Please note that if you do need to cancel, every effort will be made to find a replacement booking and, if successful, your payment will be refunded in full, less the $30 booking fee