PHANGAN ISLAND PROPERTY HONG KONG LTD

Terms & Conditions

Unless otherwise agreed at the time of your booking and confirmed in writing by us on your booking confirmation, our villas are let on the following terms and conditions:

Security Deposit
We also require 500 USD/500 Euro or 15,000 THB as a security deposit in cash plus one passport upon arrival. This will be returned upon completion of satisfactory checkout. Failure to provide this can void the rental agreement between Bay Residence and the customer.

Check-in/Check-out
The villa will be available to you by 2pm on the day of arrival and should be vacated no later than 11am on the day of departure.
You are required to give us your arrival time at least two days before arrival and give us your time of checkout one day before departure.
Without this information, we cannot properly arrange your pick up from the pier or from the villa, which could lead to delay.

Liability
Neither the managing agent nor the owner are responsible for any accidents or injury on the property or related to the use of property facilities. If you notice that any equipment looks faulty and/or unsafe you must inform us as soon as possible.
We/the owner accept no responsibility for theft, loss or damage, of whatever nature, during or as a result of a stay on one of our villas. We are not responsible for the defects or putting out of action of technical equipment on the villa.
We/the owner are also not responsible to you for any claims related to the use of locally procured third party services such as, watercraft, water sports, jeep or motor bike rental etc.

We recommend that you take out travel insurance against the risk of accidents.
The person in whose name the booking is made acts on behalf of all other persons named, and is liable to the owner for all payments in respect of the booking.
The person in whose name the booking is made and those who accompany him or her are jointly and severally responsible for all loss and/or damage which arises for the villa in question and/or any third party as a direct or an indirect consequence of their stay.

Parties
Villa parties are strictly prohibited. Any breach of this rule will invalidate the contract and you will be evicted from the property immediately with no refund for any outstanding nights.
Any evidence of willful damage to the villa or its contents or the surrounding area will result in immediate police call, and possible prosecution. There will be no refund for any outstanding nights.
The person in whose name the booking is made acts on behalf of all other persons named, and becomes responsible to the owner for the conduct of all the guests and all payments in respect of the booking.
Guests may invite up to six friends to the villa, but there can be no excessive noise and ALL music must be terminated by midnight. The tenant is fully responsible for the conduct of all invited guests both within the villa and whilst on Bay Residence, and as such is liable for any damage caused in these areas by the invited guest/guests.
The amount of people staying overnight at the villa may only be those confirmed guests at the time of booking.
Guests are forbidden from moving furniture or any items in the villa to other areas of the villa.

Force Majeure
We are not liable for failure to perform the contract if the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond our control including as a result of fire, flood, earthquake, storm, hurricane or other natural disaster, civil war, government sanctions or any other disruptions or events outside our control.

Payment Policy

Payment

1. Provisional bookings must be confirmed within 7 days of booking by paying a non-refundable deposit of a minimum of 50% of the total booking value.

2. The balance of your booking must be received at least 4 weeks prior to your holiday start date.

3. In the case of bookings made within less than 4 weeks of your holiday start date, the full booking cost is due within 7 days of the booking.

Prices
The prices on our website and Online Travel Agencies are not binding. We reserve the right to modify these prices. At the time of booking you will be informed of the final prices applicable. The price stated on the booking confirmation is binding between Bay Villas and the customer.
What is included in the price :
In the rental price of every villa the following is included:
• All bed linen and towels.
• Use of all kitchen appliances.
• Air-conditioning, water and electricity.
• Use of any on-site leisure facilities.
• Unlimited internet.
• Unlimited TV & Chanel (As per villa specification).
• Unlimited Pool use.
• Cleaning of the villa every 4 days with linen changed at this time (The day after checkin being counted as first day).
• Final clean up on departure.
• Villa management services if needed.
• Villa maintenance services if needed.

What is not included:
• Any excessive cleaning required upon departure (such as upholstery/bed linen towels or rug shampooing etc) or replacement of breakages.

• The cost of repairing or replacing (solely at the owner’s discretion) any item of property which is damaged in the villa or Bay Residence due to negligence or willful default of any guest at the property or for the replacement of any item which is missing.

• The villa is cleaned every 4 days. Upon request, we may be able to arrange for cleaning on a more regular basis but there is an additional charge for this service.

• Cost of transfers of arrival and departure to and of the villa.

Cancellation Policy

Cancellation Notification more than 8 weeks prior to holiday start date : If the cancellation is notified to us more than 8 weeks prior to the original start date, 100% of the rental price will be refunded.

Cancellation Notification more than 4 weeks prior to holiday start date : If the cancellation is notified to us more than 4 weeks prior to the original start date, only the non-refundable deposit of 50% will be retained. Any other monies paid will be returned to you.

Cancellation Notification less than 4 weeks prior to the holiday start date : If notice of the cancellation is received less than 4 weeks prior to the original start date, and we are unable to re-let the villa for the same period, the rental will be payable by you in full. Where the villa is re-let, the non-refundable deposit will be retained, with any other monies paid being returned to you. We recommend that you take out a Holiday Cancellation Insurance Policy.