Koala Gully Coastal Retreat Pty Ltd ABN 19 602 302 885 T/A

Terms & Conditions

BOOKING CONDITIONS - All booking terms and conditions are subject to Victorian Law
It is the Guest's responsibility to read all terms and conditions of their booking

Full details of the current booking conditions and cancellation policy will be provided by email or in writing when booking confirmation is made. It is the responsibility of the person making the booking to ensure they have read, understood and accept our booking conditions and cancellation policy before final payment is made.

1. Deposit of 50% of booking amount is required to secure booking with balance paid 14 days prior to arrival.
2. Credit card details are required to guarantee the booking and deposit or transfer of deposit of 50% to our BSB within 3 days of receipt of confirmation email. A charge of 1.95% + 45¢ for domestic Visa and MasterCard transactions (all transactions) will apply
3. Any breakages, damage and property loss should be reported and will be the liability of the person in whose name the booking has been made.
4. Extra cleaning charges will be debited to your credit card if the cottage is left in an unreasonable condition requiring additional cleaning time.
5. Check in from 2 pm and check out by 10 am unless by prior arrangement
6. Unfortunately pets cannot be accommodated due to the sensitivity of the coastal reserve.
8. Designated outdoor smoking areas and sandpails are provided . Please be considerate of other guests

Payment Policy

PAYMENTS.

It is the Guest's responsibility to read all terms and conditions of their booking. It is the responsibility of the person making the booking to ensure they have read, understood and accept our booking conditions and cancellation policy before final payment prior to arrival is made.

COTTAGE RATES BASED ON 2 PERSONS USING ONE BEDROOM. THE ROOKERY RATES BEGIN WITH 6 PERSONS
BOOKING CONDITIONS:
1. Minimum 2 nights. Public holidays minimum stay may be 3 nights to 5 nights depending on the event.
2. Deposit of 50% required to secure booking at time of confirmation with balance paid 14 days prior to arrival.
3. For December, January and all Public and School Holidays, balance is paid 30 days prior to arrival.
4. Extra guests in cottages $40 per head per night. If two guests use 2 separate bedrooms an extra charge for housekeeping of $50 will be incurred
5. Please pay via Direct debit to BSB 063 553 Account Number: 10285710 Account Name: Koala Gully Coastal Retreat P/L. Payment must be received within 14 days prior to arrival. Please put name of booking on the transfer description.
6. A charge of 1.95% + 45¢ for domestic Visa and MasterCard transactions (all transactions) will apply

Cancellation Policy

1. Cancellations are accepted without penalty to our Guests up to 14 days prior to check in date
2. Any deposit taken as a surety will be fully refunded if cancellation is made 14 days prior to due check in date.
3. If cancellation occurs in under 14 days prior to arrival, a penalty of the first night room rate will be deducted from the deposit and a refund issued to your BSB within 7 days.
3. Any Cancellations, adjustments to bookings or early departures made after arrival will not be entitled to any refund.
4.. We may at any time cancel your booking if in our sole discretion there are reasons that require us to do so. In this unlikely event (ie severe weather, major power outage, or major repairs ) we will refund all monies you have paid and we will have no further liability to you.
5. Booking Conditions and Cancellation Policy are subject to the Laws in the State of Victoria.
6. In the event of a COVID lockdown restriction your booking will be cancelled and your monies paid will be refunded to your BSB within 7 days.