Boonah Valley Motel

Terms & Conditions

Boonah Valley Motel Terms and Conditions

Boonah Valley Motel Terms & Conditions are set out for the safety and enjoyment of all guests staying. Failure to adhere to our terms and conditions may result in reservation cancellation or eviction.

The Boonah Valley Motel has a strict 7-day cancellation policy. Payment in full is required to secure your reservation. If motel staff have been notified of your cancellation outside of the 7-day cancellation policy window, a refund will occur of the full amount minus a $5 processing fee.

We understand that during the Coronavirus pandemic that making plans are difficult, with this in mind we will wave any cancellation fees (excluding the $5 processing fee) up until the morning of arrival (10am). If no notification is made to us prior to this time, the full payment will be charged to the card details given when the booking was made.

Please read these terms & conditions carefully. By accessing and using the Boonah Valley Motel website or receiving in a confirmation email or entry into our reception or motel rooms, you agree that your access to and use of Boonah Valley Motel is subject to these terms and conditions. The person booking and checking into the room (“the Guest”), signing these conditions acknowledges and agrees that these conditions apply and extend to any person (also referred to as “Guest”) occupying or visiting Boonah Valley Motel complex and/or using the facilities in the complex at the invitation of or with the authority of the Guest. Guests agree to pay all charges incurred by them and their “Guest(s)” during their stay including loss or damage to the room/s.

All personal information collected from you is maintained securely and is required to meet the requirements of Australian Federal or State legislation regarding the maintenance of a guest register, for fire safety reasons, for accounting and billing purposes and to market our services to you. We will not make this personal information available to any third party without your prior consent except where required by law or to enforce our collection of amounts owing by you. We will not knowingly permit any misuse of this data. You may request access to personal information we hold about you. If you do not provide us with this information, we may be unable to provide you with accommodation.

Prior to Checking in: You may request a unit inspection as we are not required to provide a refund due to change of mind. We do not guarantee availability of an early check in unless you book and pay for the unit for the night prior to your early arrival.

Occupancy: Commences and ends on the date as shown. Check out at the end of the occupancy is strictly 10am (unless special arrangements are made).

Maximum Occupancy: Only the number of people designated on booking or check-in may stay in the room overnight. You will be advised of the maximum occupancy per room. Any extra people will be advised to leave. Due to law and fire safety regulations only the maximum occupancy is allowed.

Payments: Are to be finalised on arrival to the motel. We accept master card, visa, amex(4% surcharge) and cash only

Fees chargeable to guest accounts may include, but are not limited to:
Damage due to: Smoking in rooms – all units are non-smoking, ashtrays are provided for use on patio areas only with doors closed. – room degradation (such as vomit, bodily waste, general damage, excessive cleaning and rubbish) – Stolen or damaged unit items - Lost or stolen keys – $20 replacement. Any problem sufficient to result in the room being withdrawn from its availability to be let ie: an un-saleable condition, extra daily room tariffs may be charged based on business demand at the discretion of the managers.

Keys: You agree to return the key for the room at the time of your departure or leave inside room with closed door. You agree to pay associated charges for the replacement of keys/locks should you lose or fail to return them. The responsibility to lock the room is the guests upon departure/absence. The room must be left securely locked upon check out and the key(s) returned to reception or left in room.

Refusal of Entry: Managers reserve the right to refuse return guests who have caused damage or disruption to the motel and its guests on a previous stay and/or guests who have been evicted from other accommodation providers for same reasons or criminal behaviour. Also Underage guests will be denied access to the motel unless accompanied by a responsible parent or guardian for the duration of their stay.

Eviction: Managers reserve the right to evict guests staying who have caused or are causing damage or disruption to the motel and its guests. If the occupancy ends or is terminated, the Guest must immediately vacate the premises. The Manager is authorised to do whatever is required to enforce the eviction of any Guest and removal of Guests property.

Refunds: We are not required to provide a refund for change of mind or unscheduled departure.

Misinterpretation: Descriptions of Boonah Valley Motel are made in good faith and the Managers are not responsible for any misdescription /misinterpretation of the motel by online booking sites.

Swimming Pool: For consideration of all guests swimming pool hours are between 7.30am – 10.00pm

Incidents/Accidents: Please call 000 in emergencies. An incident report form must also be completed.

Valuables: You agree any monies or other valuables, goods or vehicles that belong to you, brought in or on to the rooms, grounds or car-park remain your responsibility and we will not be responsible for their safekeeping. No responsibility is taken for any property left by a guest at the premises (Please check all wardrobes and drawers before vacating the property).

Payment Policy

We accept: MasterCard, Visa, American Express, eftpos and cash.

Credit cards: Payments made directly to the motel using American Express cards will attract an additional surcharge of 4%.

Cancellation Policy

7 day cancellation policy. Card details on file will be charged if cancelled in this time period.