Craggy Peaks

Terms & Conditions

Terms and Conditions

(These terms and conditions apply to the Bicheno Investment Pty Ltd (BI) and all of its trading entities including but not necessarily limited to: TasShacks, SeaStacks, Gaol House Cottages, Denison Rivulet Retreats, Forest House, Seaview Holiday Park, Silver Sands and Craggy Peaks)

These terms and conditions apply to all bookings for the provision of accommodation made with BI, either directly or via a third party. By making a booking for accommodation, guests warrant that they have read these terms and conditions and agree to be bound by them, subject to such changes as are notified to them. If the booking for accommodation is made through a third party, the terms and conditions of that third party also apply.

All accommodation is provided subject to availability.

Rates are per unit/cabin/room/site, per night based on two-person occupancy.

If your party consists of a greater number than has been allowed for in the booking (including infants), then we reserve the right to charge for the additional guests or cancel the booking, with any refund being at BI discretion.

Check-in time is from 2pm and before 6pm, and check-out time is normally before 10am on the day of departure. If you are arriving outside of check-in hours, It is important that you make prior arrangements for access. Tel: 03 6375 1247 or Book@TasShacks.com.au

Vaccinations - All our guests and visitors are required to have received their COVID-19 vaccinations unless an approved exemption is provided by a relevant authority. Please provide confirmation of vaccination at or prior to check in. Otherwise we may not be in a position to honour your booking. For any enquiries about this please contact us on (03) 6375 1247.

Capacity Restrictions – We may be limiting the number of people allowed in each area. Please review any capacity signage supplied in each area.

Feeling Unwell – If you’re not feeling well, please return home and seek medical advice.

Late Check-In - If you are arriving after hours please ensure that you provide confirmation of vaccinations prior to check-in to avoid any delays.

Do’s and Don’ts

Here are a few do's and don'ts that apply during your stay at BI sites:

There is a speed limit of 10km around BI sites.
We reserve the right to refuse entry to any guests, and/or their visitors who do not respect or abide by our terms and conditions.
The operation of drones is only permitted at BI sites with prior written approval from management.
Please do not use massage or baby oil on the beds, or any bleaching agents on towels.
If any items are lost, damaged or broken during your visit, please advise us so that we can arrange a repair or replacement.
We reserve the right to charge visitors for any damage that occurs that we consider to be over and above normal wear and tear.
Guests are responsible for their own washing and drying of dishes at the end of their stay. We reserve the right to charge for additional time that this takes our housekeepers to complete, with a minimum fee of $25 being applied.
Some of our accommodation venues are dog friendly. If you are bringing your dog, you must abide by the terms and conditions of our pet friendly services. A copy is available on our website or by request.
When leaving the accommodation, please turn off all heaters and lights.
Lost keys will incur a charge for the cost of changing the locks & issuing new keys.
On arrival guests will be required to provide a valid credit card and photo identification to cover any Incidental charges.
Damage, breakages, theft and losses are the guests responsibility during their stay. Additional cleaning fees may apply as required.

Code of Conduct

Bicheno Investments Pty Ltd has a Code of Conduct that guests must adhere to at all times. The following behaviour is deemed unacceptable and is in breach of the Company’s Code of Conduct

Loud and abusive language, including verbal or physical behaviour towards staff, guests, animals or any other person or beingIntoxication and unsavoury behaviour
Unnecessary or inappropriate interaction with wildlife
Wilful damage or destruction of any property irrespective of the owner of said property
Any behaviour that poses a threat, either implied or real to others
Excessive noise
Smoking in rooms or any other building on the properties
Overcrowding of accommodation. The total number of guests cannot exceed the number of guests registered for the stay
Assault of any kind
Possession or consumption of any illegal material including but not limited to drugs, pornography and firearms.
Ignoring directions or instructions from management


Eviction or Cancellation Policy

In the unfortunate event that a guest is in breach of our Code of Conduct the Bicheno Investments Pty Ltd reserves the right to cancel a booking at any time and request the guest and their partners, friends and/or family leave the premises immediately.

In the event of an escalated dispute the Bicheno Investments Pty Ltd reserves the right to take whatever action is necessary to evict the guest and their partners, friends and/or family, which includes but may not be limited to seeking police intervention.

In the event of such action a guest may receive a banning notice issued by Bicheno Investments Pty Ltd and encompassing all its associated entities and properties.

It is entirely at the discretion of BI as to whether an evicted guest or a guest who has had their reservation cancelled due to a breach of the organisations Code of Conduct is eligible to receive a pro-rata or partial refund.

Dog Friendly
Dog Policy for Craggy Peaks

Here are the rules …

You must take absolute responsibility for your dog

Dogs are to be kept on leash at all times when outside.

Dogs are not to be allowed to chase, harm or otherwise disturb the livestock or native animals.

Dogs must be healthy and free from fleas, worms and other parasites.

Only house-trained dogs are allowed.

Dogs are not to be left alone inside or outside cabins.

At night dogs are to sleep inside.

Dogs are not allowed on beds.

Maximum number of dogs per cabin is two.

You are responsible for any damage incurred by your pet and cleaning/repair charges may apply.

Many thanks.

Internet
WiFi is available in public areas and is free of charge.

Parking
Free private parking is available on site (reservation is not needed).
 

Payment Policy

Payment Policy
We accept the following credit cards: Visa, Mastercard, Eftpos

By providing credit card details, guests warrant they have the authority to use the credit card and they authorise BI to charge the cost of their booking(s) to that credit card.

We reserve the right to charge the card that you provide at the time of booking, anytime within 1 day of your booking arrival date.

Cancellation Policy

Cancellation Policy

7 days or more prior to arrival: nil

6 days or less prior to arrival: agreed rate for one night per room cancelled.

This means that if you cancel less than 7 days of when you are to stay, a fee of one night will be charged to your credit card (per room booked).

Cancellations of bookings made within 24 hours of arrival: nil

No refund will be given for any unused services or non-arrival.

Our Travel Advisory Policy – Covid-19

Border Closure Guarantee

In the unfortunate situation that your stay with us needs to be cut short due to Government border changes related to Covid-19, you will only be required to pay for accommodation charges up to and including the night of the date you cancel – with the remainder of your stay being cancelled at no additional cost.

BI reserves the right to cancel a booking for whatever reason. Should this occur then the booking fee will be fully refunded, but BI accepts no liability for any consequential loss to the client as a result of that cancellation.

BI cannot be held responsible for damages or compensation for cancellation or curtailment in unforeseeable circumstances that prevent you from fulfilling your booking.

If you believe that there is a possibility that you might cancel or curtail, for whatever reason, then you should arrange your own cancellation insurance.

Cancellation Exceptions
Grace Period
No fees charged for bookings cancelled within 24 hours of booking.

Covid 19 Cancellation policy
It is important that you inform us in advance if anyone in your travel party is unwell, or self-isolating because they are at risk of having COVID-19

Due to strict public health requirements if this is the case, we will be unable to provide accommodation to you or anyone in your travel party. We will of course treat this information in strict confidence and will be happy to cancel or reschedule your stay for another time in line with our booking policy, supporting documentation must be supplied.

Business Vaccination Policy - Policy and Booking Condition

Policy
In accordance with Bicheno Investments Pty Ltd (“Bicheno”) duty to provide and maintain a workplace that is free of known hazards, we are adopting this policy to safeguard the health of our customers and visitors, our employees and the community at large from infectious diseases, such as COVID-19 or influenza, that may be reduced by vaccinations.

Employees - All eligible employees are requested to be or have received vaccinations, or in relation to the COVID-19 Vaccine have a booking for their second dose of the relevant vaccine, by 15 December 2021.
Bicheno requests that all employees comply with this policy unless an approved exemption is provided by any relevant authority or the company. Bicheno requests that the relevant proof of vaccination for the COVID-19 vaccine is provided by each employee.
Where an employee is not in compliance with this policy, the employee may be placed on unpaid leave until their employment status is determined. Bicheno will pay any employee that is still to receive their COVID-19 vaccine at their normal rate for the period in which they are obtaining relevant vaccine for COVID-19, as well as cover any reasonable associated travel costs.

Customers - All eligible customers and visitors are requested to be or have received vaccinations, or in relation to the COVID-19 Vaccine have a booking for their second dose of the relevant vaccine, by 15 December 2021.

Bicheno requests that all customers and visitors comply with this policy unless an approved exemption is provided by any relevant authority or the company.
Bicheno requests that employees obtain the relevant confirmation of vaccination from COVID-19 is received from customer or visitors at or prior to check in or attending the relevant premises.
Where a person is not in compliance with this policy, the person will not be granted entry to the premises. In such circumstances Bicheno’s refund and or credit policy may apply.

Booking Term - The company will not accept a booking for any eligible person that is not fully vaccinated for COVID-19 or does not commit to such requirement. Where a person makes a booking and is then unable to meet the requirement, the customer shall be barred from the premises and the company’s cancellation policy shall apply.