Deśa Retreat

Terms & Conditions

No smoking
Not suitable for pets
No parties or events
Check-in is anytime after 2PM (unless otherwise arranged)
Check out by 10AM (unless otherwise arranged)
Self check-in available. All bookings will commence from 2.00pm on arrival and conclude at 10.00am on departure. Additional charges may be levied for late check-out if not approved by owner prior.

The maximum number of occupants is not to exceed the agreed number at the property. Overloading will render the tenant liable to cancellation of the booking with no refund.

Tenants agree to allow the Owner/Agent his nominee to enter the rented premises to carry out necessary repairs should the need arise.

Any breakages, damage or lost keys must be reported to the Owner and paid for immediately.

Lost keys may be supplied at a cost of $25 per key.

Any damage not reported or found on inspection of the rental enforces a forfeit or partial forfeit of bond or will be charged to credit card up to $500.

All linen items are to be left in the same good condition as on arrival. All lost or damaged items must be paid for. Additional costs will be passed on if extra laundering is required.

Strictly no dogs or other pets under any circumstance.

Premises must be left clean and tidy otherwise an additional cleaning fee will be charged. All rubbish must be removed and separated according to local guidelines (purple bin - glass, yellow bin - recycling, red bin general waste, food waste to go into compost bin).

Furniture or household effects are not to be removed from the premises and all must be left in the same position as at commencement of tenancy.

Tenants found to be causing a nuisance or place the property owner at situation of loss will be terminated immediately with no refund given. Any malicious damage or behaviour will be reported to the police.

No responsibility is taken for tenant’s personal property left on the premises.

Bookings only confirmed upon deposit received. Deposit and final payment must be received by the due dates. Cancellation conditions apply.

Bond money, if not claimed, is refunded within 14 days. If payment was via direct deposit, tenants must provide their bank details for electronic funds transfer of refund.

All bookings are for the dates shown in email only. We reserve the right to cancel any booking should the need arise. The booking is made in good faith but may be subject to change prior to commencement of the booking. Should cancellation occur at Owners cause, we will refer you to another accommodation service.

Our marketing material and/or verbal description of the properties is to the best of our ability and in good faith, no responsibility or refunds for alleged miss-description can be accepted.

Artwork on the premises is not owned by Deśa Retreat, therefore, if any item is damaged beyond repair it is to be purchased by the tenant.

Payment Policy

To secure your booking you must pay a 50% deposit (or total balance for bookings 7 days or less out of arrival).
You can pay over the phone via credit card (Mastercard, Visa or Bankcard only) credit cards incur 2.7% surcharge, or direct deposit into the account listed below. If a bond* is applicable it will be charged in the same transaction.
All prices quoted are in Australian Dollars. via direct deposit are to be made to:
Account Name: Desa Retreat
Bank: Commonwealth Bank
BSB: 063 860 ACC:10305486
Please advise us when your deposit/balance has been paid if paying via direct debit. Thank you.

Cancellation Policy

A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a stay or any accommodation services, the following conditions apply:

• Cancellation more than 30 days before your booking date -deposit returned less a $50 administration fee.
• Cancellation less than 30 days and more than 7 days before your booking date –a credit will be provided to the value of your deposit with a twelve-month validity from your booking date.
• Cancellations less than 7 days before booking are non-refundable nor transferable.
• No shows will incur a 100% cancellation fee.

COVID-19 cancellations.

If the cancellation is due to government-imposed restrictions or border closures, you will be guaranteed an instant 100% credit with unlimited validity. If this does not suit your circumstances, you may be provided with a refund minus $50 administration fees for accommodation. This is up to our discretion and will be decided on case-by-case bases. If the cancellation is due to you having COVID-19 in the 48 hours before your booking: if a medical certificate is provided, we will hold 100% of monies paid by you in connection with the booking as credit with 24 months validity.