Floriana Guest House

Terms & Conditions

*** CONSTRUCTION ADVICE ***
Please note that there may be renovation or construction work taking place during your stay. No work will take place on weekends or public holidays. Work will only take place during reasonable times, and should cause minimal disruption to guests.

If you are concerned about possible impact on your booking, please contact us via email for further information. Room rates on dates that may be impacted have already been reduced from our normal room rates - even if there is no noise, we love to keep our guests happy! Please be advised that standard cancellation policies do and will apply for all bookings.

*** PAYMENT & ID VERIFICATION REQUIRED PRIOR TO ARRIVAL ***
As with all commercial accommodation, we are required to verify the identity of guests. We do this electronically prior to your arrival, to help fast track things, and make your travel more the enjoyable experience it should be. We will contact you on the day of your stay should your ID verification not have been completed. As per payment policy, be advised that bookings that remain unpaid may be cancelled at any time without notification. Should you have any queries or concerns, please dont hesitate to contact us directly :)

By booking, you and all persons in your booking agree to be bound by the terms and conditions of stay (Also known as house rules). These are provided here, on our website, and in printed form in all rooms.

Additional guests / visitors
As a small hotel visitors of guests are not permitted to attend the premises or use the facilities. All persons on the property over the age of 18 must be named in a booking, without exception.

Check-in & Check-out
Check-in time is from 2pm on the day of arrival. Early check-in can be arranged on the day, subject to room availability. Should you be arriving after 5pm, please contact reservations before 12pm on the day of your arrival to arrange pick up of key after hours.

Check-out is at 10am on the day of departure, late check-outs may be possible, subject to availability. Additional fees may be applied, and additional rates may apply should you not check out per your arranged time.

Coin operated laundry facilities are available at the property - $3 per wash, $3 per dry cycle.

Lost key policy - Keys are provided with an electronic gate access tag. Should keys be lost or not returned, the guest is responsible in full for costs of the re-keying of the required locks, and such costs will be applied to your account.

No Party Policy
Floriana Guest House has a strict no party policy. In the event that any room/guest is identified as having a party, the guest house reserves the right to immediately request all occupants of the room up to, and including, the guest who has registered for the room to vacate the premises. In the event that an eviction does occur, the accommodation is non refundable.

Children, Babies & Extra Beds
Children are welcome at Floriana Guest House, however, please note children's cots are not available. Children under 16y stay free of charge, when using the provided beds. Additional beds are available, however must be booked separately (are limited in availability) and incur additional cost. Due to insurance requirements, children and guests are not permitted to sleep on bay window seats, etc. The maximum number of extra beds in a room is 1. The number of people occupying the room to not to exceed the number of people the beds are provided for. Additional beds are not able to be added to all rooms, due to size restrictions.

Booking Terms & Conditions
- Prices are valid for the dates indicated. All costs are shown in Australian Dollars (AUD), and include GST (Goods and Services Tax) where applicable. Where a price discrepancy occur, the price indicated on our system is the set price for the room, regardless of a price offered or preferred by another party or website. Our standard payment and cancellation policies apply to all bookings. We take no responsibility for the information provided by other parties, websites or services, such as indication of facilities that we do not offer.
- The guest house room must not be used for any unlawful purposes. No person on the premises shall be guilty of conduct that is a nuisance to adjoining or neighbouring occupiers. The rules and regulations of the complex and any reasonable direction of the manager must be complied with. The guest house room must be vacated if, after receiving a warning, any guest fails to comply.
- Management reserves the right to terminate any booking prior to or after check in. Should management terminate a stay no refunds will be offered or given.
- All guests must complete a mandated ID verification process prior to arrival, including the prevision of photo ID.
- The primary guest verifies that they are the legitimate card holder of the card details on record, and agree that any subsequent charges will be charged against that card without notification.
- Should the guest house room not be left in a reasonable clean and tidy state, any cleaning costs above and beyond the normal will be charged to the guest.
- Should you require daily servicing there is a fee of $25 per service. Service includes fresh towels, consumables and removal of rubbish. Additional towels or linen is not provided outside of the above servicing rate, with exception of bookings in excess of 7 days.
- We provide a free room servicing on the 7th day of a booking, including fresh linen, towels, pillowcases etc.
- All breakages and losses to the property are to be reported to the manager and paid for by the guest. The guest will be liable for payment of any charges incurred by any guest together with all replacements and necessary costs for any damage or loss to the guest house room and its contents.
- No smoking is permitted in the guest house, rooms, verandas, balconies and / or shared areas. Smoking in rooms or other areas of the property will result in a $200 charge. Any additional costs incurred, eg accidental fire brigade call out due to smoking activating fire alarms will be passed on to, and paid for by the responsible guest.
- No animals or pets to be brought onto the property.

PRIVACY DISCLOSURE
All of your details are kept private and confidential. No personal details will be published to outside agencies. Floriana Guest House will use the information to execute your reservation using Floriana Guest House affiliate offices or selected office/region of your reservation in order to be executed. Floriana Guest House does not keep credit card details from any transaction. All credit card transactions are conducted directed directly through the DPS gateway and are secured using the industry standard Secure Socket Layer (SSL) technology.
Customer credit card and personal details are encrypted when transferred over the internet.

The company will be collecting information from you by various means i.e. completing any form issued by the company, or publication on its website, or in electronic, written or verbal format. Forms such as change of address forms are also deemed “Collecting information”. Where your personal information needs to be discussed, the company will seek to ensure the information is held, used or disclosed with the National Privacy Principles and other applicable privacy laws and codes. You information could be disclosed in the following, but not limited to or governed by the Information Principles of the Privacy Act 1988.

DPS Privacy Policy

Payment Policy

Full payment is due at the time of booking. Should payment not be completed, your booking may be cancelled without notice at any time.

Cancellation Policy

Please be advised that in most cases you will need to cancel your reservation using the booking agent or site through which you made the reservation.

For cancellations received 14 days or more prior to the booked arrival date, the booking will be refunded in full minus a $25 administration fee.

For cancellations received 7 days or less prior to the booked arrival date, will incur a 50% cancellation fee.

For cancellations received 72 hours or less prior to the booked arrival date, no refund will be given.

Should you need to check out earlier than originally booked please note there is no refund for early departures.

All cancellation requests must be received in writing, and will not be deemed to have been received until you receive a written confirmation from Floriana Guest House.

No shows or failure to cancel a reservation will result in a 100% cancellation fee.