Floriana Guest House Esplanade Cairns

Terms & Conditions

Please note that there may be some renovation or construction work taking place during your stay. No work will take place on weekends or public holidays. Work will only take place between 8:30am - 4:00 pm, and should cause minimal disruption to guests.

By booking, you and all persons in your booking agree to be bound by the terms and conditions of stay (Also known as house rules). These are provided here, on our website, and in printed form in all rooms.

Additional guests / visitors
As a small hotel visitors of guests are not permitted to attend the premises or use the facilities. All persons on the property over the age of 18 must be named in a booking, without exception.

Pool & BBQ Hours - 8am to 8pm daily.
Please ensure you leave the BBQ area in a clean and tidy manner, and wash utensils.

Check-in & Check-out
Check-in time is from 2pm on the day of arrival. Early check-in can be arranged on the day, subject to room availability. Should you be arriving after 5pm, please contact reservations before 12pm on the day of your arrival to arrange pick up of key after hours.

Check-out is at 10am on the day of departure, late check-outs can be arranged, subject to availability. Additional fees may be applied.

Coin operated laundry facilities are available at $3 per wash, $3 per dry.

No Party Policy
Floriana Guest House has a strict no party policy. In the event that any room/guest is identified as having a party, the guest house reserves the right to immediately request all occupants of the room up to, and including, the guest who has registered for the room to vacate the premises. In the event that an eviction does occur, the accommodation is non refundable.

Children & Extra Beds
Children are welcome at Floriana Guest House, however, please note children's cots are not available.
The maximum number of extra beds in a room is 1. The number of people occupying the room to not to exceed the number of people the beds are provided for.
One child or adult is charged AUD $10 per person per night in an extra bed. Some rooms are not capable of accommodating an extra bed.

Booking Terms & Conditions
- Prices are valid for the dates indicated. All costs are shown in Australian Dollars (AUD), and include GST (Goods and Services Tax) where applicable.
- The guest house room must not be used for any unlawful purposes. No person on the premises shall be guilty of conduct that is a nuisance to adjoining or neighbouring occupiers. The rules and regulations of the complex and any reasonable direction of the manager must be complied with. The guest house room must be vacated if, after receiving a warning, any guest fails to comply.
- Should the guest house room not be left in a reasonable clean and tidy state, any cleaning costs above and beyond the normal will be charged to the guest.Should you require daily servicing there is a fee of $25 per service. Service includes fresh towels, consumables and removal of rubbish.
- All breakages and losses to the property are to be reported to the manager and paid for by the guest. The guest will be liable for payment of any charges incurred by any guest together with all replacements and necessary costs for any damage or loss to the guest house room and its contents.
- No smoking is permitted in the guest house, rooms, verandahs, balconies and / or shared areas. Smoking in rooms may result in a $200 charge. Any additional costs incurred, eg accidental fire brigade call out due to smoking activating fire alarms will be passed on to, and paid for by the responsible guest.
- No animals or pets to be brought onto the property.

PRIVACY DISCLOSURE
All of your details are kept private and confidential. No personal details will be published to outside agencies. Floriana Guest House will use the information to execute your reservation using Floriana Guest House affiliate offices or selected office/region of your reservation in order to be executed. Floriana Guest House does not keep credit card details from any transaction. All credit card transactions are conducted directed directly through the DPS gateway and are secured using the industry standard Secure Socket Layer (SSL) technology.
Customer credit card and personal details are encrypted when transferred over the internet.

The company will be collecting information from you by various means i.e. completing any form issued by the company, or publication on its website, or in electronic, written or verbal format. Forms such as change of address forms are also deemed “Collecting information”. Where your personal information needs to be discussed, the company will seek to ensure the information is held, used or disclosed with the National Privacy Principles and other applicable privacy laws and codes. You information could be disclosed in the following, but not limited to or governed by the Information Principles of the Privacy Act 1988.

DPS Privacy Policy

Payment Policy

For direct bookings via phone, walk-in or our website, full payment is due at the time of booking.

Cancellation Policy

For cancellations received 14 days or more prior to the booked arrival date, the booking will be refunded in full minus a $25 administration fee.

For cancellations received 7 days or less prior to the booked arrival date, will incur a 50% cancellation fee.

For cancellations received 72 hours or less prior to the booked arrival date, no refund will be given.

Should you need to check out earlier than originally booked please note there is no refund for early departure.

All cancellation requests must be received in writing, and will not be deemed to have been received until you receive a written confirmation from Floriana Guest House.

No shows or failure to cancel will result in a 100% cancellation fee.