High Country Property Management

Terms & Conditions

High Country Property Management Booking Terms & Conditions:

1. DEFINITIONS

“Booking” means the period for which you have paid to stay at the Property.
“Property” means the property you have made your booking at and all its fixtures, fittings and equipment.
“Management” means the owners and managers of the Property.
"Guests" means the persons who stay overnight in the Property during the Booking.
"Visitor" means a person a Guest permits to visit the Property during the Booking.

2. ACCEPTANCE & RESPONSIBILITY.
Payment of the Deposit constitutes acceptance of these Terms and Conditions.

3. Check In and Check Out
Check In
High Country Apartments (Falls Creek) 4:00PM
Beach Paws (Bermagui) 3:00PM
Zac’s Shack (Tawonga South) 2:00PM

Early arrivals can be noted but not guaranteed as it depends on the housekeeping schedule for that particular day. If you wish to check-in early, you must have this pre-arranged with us before the arrival day. Details for access will be provided 24-48 hours prior to arrival providing payment has been received in full.

Check Out
High Country Apartments (Falls Creek) 10:00AM
Beach Paws (Bermagui) 11:00AM
Zac’s Shack (Tawonga South) 10:00AM

If you wish to receive a late check-out this must be pre-arranged with us by the last business day prior to your departure – we will do everything we can to accommodate this.
On departure ensure all pet droppings, rubbish and personal items are removed and the property is left in the same condition as found.

4. PAYMENT
To secure your booking, 50% of the total tariff is required as a deposit within 7 days. Balance is required 14 days prior to arrival. If booking is made less than 14 days prior to arrival full payment is required within 2 days by credit card. If booking is made less than 2 days prior to arrival full payment must be made on day of booking by credit card. The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances. Payment of deposit constitutes acceptance of our terms and conditions and becomes a binding agreement between the guest and the owner/manager of the property.
• Payments of the amount due must be received in Australian $ net of any bank or other transaction charges.
• Please ensure payments are made within the specified time limits or the Booking will be cancelled automatically without notice
• We accept payment by the following methods: Visa, MasterCard, direct deposit into our bank account, bank cheque or money order.
• Personal cheques will be accepted if received at least 30 days prior to arrival. Cash payments are not accepted.
• A credit card surcharge of 2% will be levied to cover transaction costs associated with credit card payments.

5. CANCELLATION
Cancellation fees apply per property. If booking is cancelled more than 14 days prior to arrival then a refund of 50% will be made unless the property is re-let for entire period in which case a full refund less 15% will be made. If booking is cancelled 14 days or less prior to arrival, then no refund will be made unless the property is re-let for the entire period in which case a refund of total monies paid less 15% will be made.
Extra persons only with manager’s approval and must be arranged prior to arrival. Charges apply. Amendments to bookings may incur a $50 administration fee.
• If you wish to vary or cancel your Booking, please contact us immediately
• Your deposit is non-refundable in the event of a cancellation.
• Should you be eligible for a refund it will be made through your chosen payment method at time of Booking.
• A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights. A variation of the Booking which reduces the number of guests will be treated as a cancellation of the Booking in respect of those guests.
• We have a minimum nights stay policy of 2-5 nights depending on the time of year. No refund will be made for a variation to the extent that it breaches our minimum nights stay policy.

6. SECURITY DEPOSIT BOND
A security deposit is charged on all properties (*amount is dependent on property type and size) and is payable by credit card or direct deposit at the time of final balance payment. See Security Deposit Form. This must be signed and returned prior to arrival.

7. UNAVAILABILITY
If the Property becomes unavailable for your occupancy due to unforeseen circumstances (eg. fire, storm, damage, etc) then Management will inform you immediately and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any moneys paid will be refunded in full.

8. PARTIES & FUNCTIONS
Parties and Functions are strictly prohibited.

9. LINEN AND TOWELS
We supply linen, pillows, quilts and towels which must be left where supplied in the bedrooms or bath room on departure. Beach towels are not included.

10. PETS
• Zac’s Shack & Beach Paws: Pets are allowed at the Property. Pet owners are responsible for cleaning up after their pets both within and outside the property. Pets are not allowed on bedding at any time. Any evidence of pets on linen may incur extra cleaning fees.
• High Country Apartments: Pets are not allowed at the Property.

11. YOUR OTHER RESPONSIBILITIES
• You must comply with all applicable house rules and all instructions from Management and the caretakers of the Property concerning occupancy, property, health, safety and quiet enjoyment of the Property and our neighbours.
• You are responsible for damage, breakages, theft and loss of the Property and any part of it during your stay. You must notify us of this immediately. Management may recover from you repair or replacement cost (at Management's discretion)
• Only the guests nominated and agreed in the Booking may stay in the Property over night. If any other guests stay extra charges may apply or the agreement may be terminated without refund.
• Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund and extra charges may be made for security and other expenses.
• Before departure, all food must be removed from fridges, all rubbish put in the appropriate council rubbish bins provided, and crockery and cutlery washed and packed away. The Property must be left in a clean and tidy condition.
• Extra cleaning charges may be incurred for the cleaning of dirty dishes, washing machine, dishwasher, emptying the fridge, removal of excessive rubbish etc. Should the cleaning fee be more than the usual cost for cleaning the property, you will be charged the additional costs over and above the normal cleaning fee which will be deducted from the security bond or charged to your credit card.
• All furniture and furnishings must be left in the position they were in when you arrived
• The property should be vacated on time and secured. All windows and doors are to be locked. All keys must be returned to Management or as otherwise directed.
• You are responsible for the safekeeping and replacement of accommodation keys.
• Smoking is not permitted inside the Property.

12. PROBLEMS OR COMPLAINTS
• In the case of any problem or complaint, you must inform Management at the earliest opportunity so Management has the chance to rectify the situation as quickly and efficiently as possible. You must allow repair/service access to the property during reasonable hours.
• Any complaint, which cannot be resolved locally, must be notified in writing to Management prior to departure from the Property.
• Failure to follow this procedure this may hinder the ability of Management to rectify the problem or complaint and reduce or extinguish any claim you may have.

We recommend all guests purchase travel insurance since Management are not responsible for any injuries, illness or accidents that may occur whilst staying at our property.

Security Deposit

A security deposit is charged on all and is payable by credit card or direct deposit at the time of final balance payment. Security deposits will be refunded within 14 days of departure provided the property is left in a satisfactory condition. To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions. Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests not agreed with management.
Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments. Damage, Breakages, Theft and Loss are the tenants responsibility during their stay and may result in deductions to the security deposit.

Your bond amount depends on your duration of stay, apartment size and group type. As a guest you agree to the following, but not limited to, conditions:
• High Country Property Management Properties are non-smoking buildings and therefore smoking is not permitted within the property or any internal common areas of the building
• For the comfort of all guests no noise is permitted between 10.00pm and 8:00am and excessive noise is not tolerated at any time. Disruptive behaviour is not tolerated at any time
• There will be keys allocated to your booking which will be noted – due to security reasons any lost keys will attract a $20 (per key) lost key charge
• If Ski/Board Storage is provided for properties – please do not store any equipment on carpeted or timber areas. Bicycles can be stored in laundry areas where provided only.
• Any breakages or damage (wilful or not) must be reported to management immediately as per terms and conditions.
• You must leave the property as you found it – an excess clean (including dishes and rubbish removal) will result in a deduction from your security deposit.

Failure to observe our terms and conditions will result in the forfeit of your security deposit (amount at the discretion of management) and management have the right to cancel your booking at any time with no refund.

Payment Policy

Booking: To secure your booking, 50% of the total tariff is required as a deposit within 7 days. Balance is required 14 days prior to arrival. If booking is made less than 14 days prior to arrival full payment is required within 2 days. If booking is made less than 2 days prior to arrival full payment must be made on day of booking. The owners will make every effort to ensure the property is available as booked. However the owners reserve the right to make alterations to bookings due to unforeseen circumstances. Payment of deposit constitutes acceptance of our terms and conditions and becomes a binding agreement between the guest and the owner/manager of the property.
A security deposit is payable on all bookings and must be paid, with guest details form signed and returned prior to occupation.

Cancellation Policy

Cancellation: Cancellation fees apply per property. If booking is cancelled more than 14 days prior to arrival then a refund of total monies paid less 50% will be made unless property is re-booked in full then full refund less 15% will be made. If booking is cancelled 14 days or less prior to arrival, then no refund will be made unless the property is re-let for the entire period in which case a refund of total monies paid less 15% will be made.
Extra persons only with manager’s approval and must be arranged prior to arrival. Charges apply. Amendments to bookings may incur a $50 administration fee.