Kiudkad - the last resort

Terms & Conditions

This document describes the terms and conditions for staying in KIUDKAD – THE LAST RESORT. Any items not stipulated here shall be determined according to the laws of the Philippines or by established custom.

1. DEFINITION OF TERMS.

1.1. “Accommodation” refers to any of the houses or campsites within KIUDKAD, or any other location within KIUDKAD that we allocate for your use to camp and pitch your tent.

1.2. “KIUDKAD”, “We”, “Us” or “Our” refers to KIUDKAD – THE LAST RESORT and any of its employees and representatives.

1.3. “You” or “your” refers to the guest.

2. BOOKING.

2.1. To book, please message us on Facebook Messenger or visit our website at https://apac.littlehotelier.com/properties/kiudkad-thelastresortdirect.

2.2. All bookings are subject to a non-refundable reservation/booking fee equivalent to 50% of the prevailing rental rate on the selected date. Kindly note that bookings / reservations (whether made through Facebook Messenger or our website's online booking form) are not yet final and not yet confirmed until after we receive payment of the non-refundable reservation/booking fee.

2.3. Your booking shall be confirmed and the selected date blocked for you, only after we receive payment of the non-refundable reservation/booking fee within 24 hours from inquiry or after completing the online booking form. Please send us a copy of the transaction record or bank deposit slip showing that you paid the same through our Facebook Messenger or through email at kiudkad.daldagon@gmail.com within 24 hours from making the reservation, as bookings can only be guaranteed after payment thereof has reached our bank account. We will send you an email to confirm the booking after we receive proof of payment of such reservation/booking fee.

2.4. If you have not received an answer from us within three (3) working days, there is a chance that we have not received your booking, so please email us at kiudkad.daldagon@gmail.com. Working days exclude Saturdays, Sundays, and public holidays.

2.5. No guests below eighteen (18) years old will be allowed to book unless accompanied by an adult. A guest’s age is established upon booking and is subject to confirmation on the first date of your stay.

3. CHECK-IN AND CHECK-OUT.

3.1. Check-in time is at 2:00 p.m. You can arrive and check-in until 5:00 p.m. of the scheduled check-in date. If you plan to arrive after 5:00 p.m., please inform us of your estimated arrival time at least one (1) day before your scheduled check-in date, to avoid inconvenience.

3.2. Upon checking-in, guests are required to deposit One Thousand Pesos (PHP1,000), which will be refunded after it is verified that nothing has been lost, damaged or broken during your stay upon check-out.

3.3. The total amount of the rent must be paid at least one (1) day before your check-in date, but in no case later than before check-out, preferably through bank transfer at the designated bank account.

3.4. Check-out time is 11:00 a.m. subject to a grace period of one hour up to 12:00 p.m. If you check-out after 12:00 p.m., you will be charged a late check-out fee at the rate of PHP1,000 for every exceeding hour or fraction thereof. If you check-out beyond 5:00 p.m., you will be charged an additional one (1) night’s stay at the prevailing rental rate on your check-out date.

3.5. Notwithstanding the foregoing, guests are allowed to stay on the beach within five (5) hours before check-in or after check-out to/from the Accommodation.

4. GENERAL RULES.

4.1. Guests agree to abide by the rules and policies of KIUDKAD and the selected Accommodation and to always respect them. Copies of the rules will be sent to you through Facebook Messenger or email. Our caretakers will also discuss them at the beginning of your stay to avoid misunderstandings.

4.2. For inclusions, please refer to the description of each Accommodation on our website, in our Facebook page or as provided through Facebook Messenger. The following are generally not included: meals, room service, television, radio, telephone, wardrobe, bathrobe, mini-bar, room safe, towels, and toiletries. Meals and other services can be provided at extra cost and subject to prior reservation.

4.3. Guests are allowed to access the whole property including the beach, except the other Accommodations not booked. This is to ensure the privacy and safety of guests therein.

4.4. The booking is only valid for the person(s) named and the number of guests declared in the original inquiry or booking confirmation form for the concerned Accommodation. Occupancy may not exceed the maximum stated for each Accommodation, even if the excess occupants are booked in other Accommodations in KIUDKAD. If the number of occupants of an Accommodation exceeds the number of guests indicated in the original inquiry or booking confirmation form, we reserve the right to impose a surcharge for each additional unregistered guest or to cancel the booking at your own cost.

4.5. For your safety and convenience, guests are not allowed to bring or use the following items: full-face snorkeling masks; spear guns or any kind of fishing gear; firearms; heating equipment and appliances, e.g. rice cooker, electric kettle, blow dryer, curling iron, etc. Guests bringing or using any of these items may be asked to pay a fine or to leave the property without refund. Please avoid bringing single-use plastics, such as plastic bags or toiletries and food items in sachets.

5. LIABILITY.

5.1. Guests acknowledge, understand and agree that the location, nature and condition of the property and any activity undertaken therein have inherent risks to health and safety. KIUDKAD is situated in an isolated, rural-coastal area, where emergency medical services are far and limited. The Barangay where it is located, Brgy. San Ramon (Daldagon), is officially identified as a Geographically Isolated and Disadvantaged Area ("GIDA") as certified by the Philippine Department of Health. The nearest medical facility is one (1) hour away, while the nearest hospital which offers surgery and other complex medical services is two (2) to three (3) hours away in Naga City, after passing through rough roads. KIUDKAD and its surrounding areas consist of natural terrain that has largely been left unaltered and is inherently dangerous with rough roads and water that have rip currents, and where there are still wild animals that roam free, some of which may be venomous or poisonous.

5.2. We provide accommodation services and shall use reasonable skill and care in performing and providing the same. However, we are in no position to guarantee your safety against all risks, especially given the location, nature and condition of the property. In view of the foregoing, guests understand and agree that we shall not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any kind whatsoever resulting from any of the following: accidental injury or death, fire, flood, rain, riot, theft, acts of simple negligence; an act of God or event of force majeure or any other event or circumstance which could not have been predicted or avoided even after taking all reasonable care; any injury or death or loss or damage arising from your own acts or omissions, or the acts or omissions of any member/s of your party, or the acts or omissions of third parties, or any other cause, except for loss or damage caused by our gross negligence or willful misconduct, especially given the location, nature and condition of the property.

5.3. Guests shall be responsible for any loss or damage to any property of KIUDKAD or to any Accommodation therein or any of its contents that goes beyond normal wear and tear, including excessive cleaning charges incurred during your stay.

5.4. Your are responsible for your personal belongings during your stay. We will not be responsible for any loss or damage to property left in our premises during your stay including the loss or theft of any personal effects.

5.5. Guests are advised to obtain travel insurance to cover any loss or damage or physical injury or death that may occur during your stay with us.

6. GOVERNING LAW. These terms and conditions are governed by and construed in accordance with the laws of the Philippines.

7. VENUE AND JURISDICTION. In case of any dispute arising out of or in relation to your booking with KIUDKAD, you agree to submit to the exclusive venue and jurisdiction of the courts of Siruma, Camarines Sur, Philippines and accordingly waive any and all other venues and the jurisdiction of any other court or agency.

8. AMENDMENT. We reserve the right to amend or modify these terms and conditions at any time without prior notice or consent, so please check our website from time to time.

Payment Policy

1. All payments are invoiced and must be paid in Philippine Peso (PHP) through bank transfer to the designated bank account of the selected accommodation. All bank charges incurred must be paid by the guest, including the receiving bank's charges; if not paid, these will be charged to your outstanding total before check-out.

2. Payments shall only be through bank transfer to the designated bank account of the selected accommodation.

2.1 We will send you the bank account details after you complete our online booking form.

2.2 On a limited basis and subject to prior arrangement agreed between the parties, we can accept payments in cash or through Gcash.

2.3 Kindly note that the credit card details you input in our website's online booking form is a mere system requirement, and will not be charged.

3. To confirm your booking and block the date, the non-refundable reservation / booking fee must be paid within 24 hours after you complete our online booking form. If not paid within such period, we will release the booking and re-open it for reservations.

3.1. Please send us a copy of the transaction record or bank deposit slip showing that you paid the same through our Facebook Messenger or through email at kiudkad.daldagon@gmail.com within 24 hours from making the reservation, as bookings can only be guaranteed after payment thereof has reached our bank account.

3.2 We will send you an email to confirm your booking after we receive proof of payment of such reservation/booking fee.

4. Once your booking has been confirmed, the reservation / booking fee shall be non-refundable for any cause or reason, such as, but not limited to, the cancellation of your transportation due to any circumstances, bad weather, tropical storms or typhoons, personal emergencies, governmental issuances, among others. The weather, acts God, acts of third parties and the government, and other similar circumstances are by nature unpredictable and beyond our control.

5. Full payment must be made at least one (1) day before your check-in date, but in no case later than before you check-out from the property.

Cancellation Policy

1. THE RESERVATION / BOOKING FEE IS NON-REFUNDABLE FOR ANY CAUSE OR REASON, such as, but not limited to, the cancellation of your transportation due to any circumstances, bad weather, tropical storms or typhoons, personal emergencies, governmental issuances, among others. The weather, acts of government, and other similar circumstances are by nature unpredictable and beyond our control.

2. If you want to make any modifications to your booking, please send us an email or message us on Facebook Messenger. Kindly note the following rules regarding changes to bookings:

2.1 You can change the date of your booking only up to two (2) weeks before your check-in date and after payment of a rebooking fee equivalent to 20% of the prevailing rental rate on the selected new date. The new date must be within three (3) months from the original check-in date; provided, further, that you can change the date of your booking only once, counted from the original check-in date.

3. Within two (2) weeks before your check-in date, you can no longer modify your booking.

4. The cancellation of any booking does not entitle the guest to refund or credit of the reservation / booking fee, for whatever cause or reason, such as, but not limited to, the cancellation of your transportation for any reason, bad weather, tropical storms or typhoons, personal emergencies, governmental issuances, among others. The weather, acts of government, and other similar circumstances are by nature unpredictable and beyond our control.

5. We will advise you in case any act of God, fortuitous event or any condition beyond our control potentially endangers the safety of guests or our workers. In such cases, we reserve the right to unilaterally cancel the booking for reasons of safety. In such event, you can select a new date for your booking subject to availability without need to pay the rebooking fee; provided, that the new date must be within three (3) months from the original check-in date.