The Lily Pad at Byron

Terms & Conditions

A summary of Terms & Conditions is outlined here:
• Check-in 2.00pm/ Check-out: 10.00am
• Access & arrival instructions will be sent by email 2 weeks prior to check in and after the final payment has been made (and a credit card is on file for bond). Location of key safe/s and access codes will be provided 1-3 days prior to check in.
• The driveway is shared with the main farmhouse on the property. Open air parking is available in front of The Lily Pad. The garage is not available as this is a storage area.
• No smoking, no parties, thanks.
• Free Wi-Fi internet is provided for email, social media and web browsing.
• Linen and bathroom amenities are provided (BYO beach towels). A complimentary kitchen-basics pantry includes cling, foil, oil, salt, pepper, tea & coffee.
• Rubbish & recycling go in the bins marked “The Lily Pad” at the top of the driveway. However, guests are not required to put the bins out for collection. There is also compost bin behind the Studio Pavilion for vegetable scraps.
• There are permanent residences neighbouring The Lily Pad (including on the same property). Please be considerate of the neighbours, particularly between 9pm and 7am and ensure that music is turned down and conversations are brought inside after 9pm.
• Under the Code of Conduct of the Byron Bay Holiday Letting Organisation (HLO), if we receive a noise complaint and a security guard is called out, a fine is payable and may lead to termination of your booking. In these circumstances your tariff and bond will not be refunded.
• The guest who made the booking must stay at the property and will be held responsible for the conduct of all other guests.
• Please advise owners of any damage or breakage right away. Costs may be deducted from the bond.
• No responsibility will be taken for the personal property of guests.
• The Lily Pad has a no pets policy, unless arranged beforehand. Additional strict terms and conditions apply, subject to approval.

The Lily Pad should be treated with care and respect and left clean and tidy on departure. Any extra time required for cleaning (above and beyond a normal clean) will be deducted from the bond. The BBQ should be cleaned, dishwasher unstacked and all kitchen items put away. Please put all rubbish and recycling in the bins at the top of the driveway labelled "Lily Pad at Byron”. Please lock doors and windows and leave the keys where you found them on arrival.

To read our full Terms & Conditions, Payment Policy and Cancellation Policy, please visit: http://www.lilypadbyron.com/terms-conditions/

Payment Policy

Deposit & Balance:
• A 50% deposit is required to confirm your booking. The balance must be paid 30 days prior to arrival. If you are booking within 30 days of arrival, the full tariff is due at the time of booking.

Credit Card Transactions:
• Credit card transactions will not incur additional fees. EFT details can be provided upon request as an alternate payment method.
• Credit card details are required as a security deposit bond before the keys will be provided. These details are held until after your stay.

Security Bond:
• A security bond of $500 will be held against your nominated credit card as security against any damages incurred during your stay or any additional cleaning required.
• Should there be any damages or losses (including keys) the full bond will be charged to your nominated credit card and then refunded, less any damage or loss replacement costs. Should the damage exceed $150 then a $50 administration fee will apply. 

• Bond deductions are rare, however when they occur, the owners will advise the guest of details of any charges and these will appear on the guest’s statement.

Cancellation Policy

• A 50% refund is provided up until 30 days prior to check in. If cancellation is less than 30 days in advance, no refund applies.
• If the guest arrives and decides to leave early, the nights not spent are not refunded.