Mountain Jade Backpackers

Terms & Conditions

Mountain Jade Backpackers Terms and Conditions are set out for the safety and enjoyment of all guests staying. The person checking into the unit and/or signing the registration card acknowledges and agrees that these conditions apply and extend to any person occupying or visiting Mountain Jade Backpackers. Guests agree to pay all charges incurred by them and their visitors during their stay including any fees or charges incurred as a result of a breach of the terms and conditions below.

Bookings: All bookings made in person or over the phone require a valid credit card number and expiry to confirm the reservation. These details are held for security purposes on file and we do not charge until arrival.

Alternatively, we can accept a deposit, the terms of which will be specified by management.

Group booking cancellation policy will be advised and confirmed when the booking is made.

Check-in is from 12pm on the day of arrival and check-out is before 10am on the day of departure.
For early check-in/late check-out please make prior arrangements with management.

Cancellation: Cancellation of a reservation within 24 hours of the check-in date and time (ie. from 2pm, 2 days prior to check-in date) may result in charges equivalent to the first night’s accommodation, loss of deposit, loss of cheque deposit, or charges against the credit card number held on file.

As stated in paragraph 3 above, there will be charges against the room/rooms with unfulfilled bookings where there is no reinstatement of booking.

No Show: Guests that fail to arrive without any prior explanation to management will be treated as a “No Show” and as such may be liable for the full accommodation charge.

Deposit Policy: No reservation will be secured without valid credit card details or deposit for the full room rate for the booking. The deposit must be received within 5 working days from the time the reservation was first made.

Refunds: A full refund is made when more than 24 hours’ cancellation notice is given.

Final Payment: Final payment is required upon arrival except when prior arrangements have been made with management.

Unpaid accounts will be liable for any collection costs incurred by Mountain Jade Backpackers; and penalty interest of 1% for each day that the account remains overdue will be charged.

Payment Methods: Visa, Mastercard,. Payments made by cash and/or Eftpos must be made in advance and a deposit may be requested.

Mountain Jade Backpackers does not accept account payment by cheque unless prior arrangements have been made with management.

Pre-bookings: Pre-booking is recommended during peak seasons.

Arrival Times: Mountain Jade Backpackers holds your room until the office closes, unless notified of a later arrival, when booking is not guaranteed, that is without a credit card guarantee and/or a deposit paid. We reserve the right to cancel your reservation without refund or reinstatement, as stated above, to make room for other guests.

Departure Time: All guests must check out before 10am on the day of departure unless prior arrangements have been made with management. If a later departure time is required you will need to arrange this with management prior.

Additional Charges:
Lost keys: $10 per key
Dry-Cleaning bedspreads, duvets and valances: $50 per item
Extra care room cleaning surcharge: $50 per room
Carpet cleaning: $70 per room
Damage to rooms: cost of repair to new/replacement and loss of accommodation during repair/replacement
Breakages: cost of repair to new/replacement and loss of accommodation during repair/replacement
Missing chattels: cost of replacement and loss of accommodation until replaced
Lost property returns: arrangement required with management

Smoking: Strictly prohibited in all Mountain Jade Backpackers rooms and building. Smoking is only allowed in designated areas and if the smoking policy is breached, 2 nights’ full accommodation with the accumulated accommodation accounts, will be charged without reinstatement and the guest may have to arrange other accommodation instantaneously.

Payment Policy

Payment on arrival in full by Cash, Credit card or Eftpos.
Payment will not be charged before arrival except by prior arrangement.
If you wish to pay before arrival please contact us by email or Phone.

Cancellation Policy

If you are not able to come and stay on the dates you book then please contact us at least 24hrs prior and there is no cancellation fee.

If you do not let us know 24hrs prior OR just do not show up then you will be charged for the full amount of the first night booked. We will just deduct this from your credit card.

If the reservation is made within 24 hours of the scheduled arrival date but you cancel before 2pm on the arrival date then there will be no cancellation fee. If it is after 2pm then we will try to refill the bed but if we can not then you will be charged the full amount for that night.

If you have prepaid one night's accommodation as a deposit, you will lose this if you do not cancel at least 24 hrs prior to your arrival date.

Note: We have a separate cancellation policy for groups.

Office hours

For check in times after office has closed please let us know by email so we can arrange a suitable arrangement:

Summer: 7.30AM - 9.00PM

Winter: 8AM - 7PM