Mount Victoria Manor

Terms & Conditions

Mount Victoria Manor Terms and Conditions for Reservations

Payment Policy:

The full booking amount will be taken 7 days from checkin.
Visa, Mastercard, EFTPOS, internet banking transfers or cash may be used for bookings.
Visa and Mastercard attract a 1.5% credit card fee
No surcharge will apply to payments using EFTPOS, internet banking transfers or cash

Cancellation Policy:

Cancellations made with more than 7 days notice incur no charge.
Cancellations made with less than 7 days notice will incur a cancellation fee equal to the first night’s tariff of each room booked.
Cancellations made in full or in part after checking in, will incur a 100% of the whole booking cancellation fee.
No shows will incur full payment of the booking.

Public Holiday Bookings:
Full payment for bookings during gazetted public holidays will be taken at the time of booking.
Cancellations made with more than 14 days notice incur no charge except for the $50 per room non refundable deposit.
Cancellations made with less than 14 days notice will incur a cancellation fee equal to the complete booking tariff of each room booked.

Group bookings:
Defined as two rooms or more:
Cancellations made with more than 7 days notice incur no charge.
Cancellations made with less than 7 days notice will incur a cancellation fee equal to the complete booking tariff of each room booked.

The above conditions can be amended at managements discretion at any time.
We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.

Check-in:
Check-in is from 2pm and our reception closes at 8pm. If you require a checkin before or after check-in time please contact us directly. A $25 AUD fee is charged for check-ins between midnight and 6am.

Conditions of Use:
No smoking in any rooms. Smoking in rooms will incur a $150 cleaning fee
No pets
Breakages must be paid for
Check- In time from 2pm
Check-Out time is 10am
Breakfast is included in the room rate.

Payment Policy

The full booking amount will be taken 7 days from checkin
Visa, Mastercard, EFTPOS, internet banking transfers or cash may be used for bookings.
Visa and Mastercard attract a 1.5% credit card fee
No surcharge will apply to payments using EFTPOS, internet banking transfers or cash.
Upon checkin a valid credit card and identity document (e.g. drivers licence or passport) must be shown. A copy will be retained for length of stay.

Cancellation Policy

Cancellations made with more than 7 days notice incur no charge except for the $50 non refundable deposit
Cancellations made with less than 7 days notice will incur a cancellation fee equal to the first night’s tariff.
Cancellations made in full or in part after checking in, will incur a 100% of the whole booking cancellation fee.

Public Holiday Bookings:
Full payment for bookings during gazetted public holidays will be taken at the time of booking.
Cancellations made with more than 14 days notice incur no charge except for the $50 per room non refundable deposit.
Cancellations made with less than 14 days notice will incur a cancellation fee equal to the complete booking tariff of each room booked.

Group bookings:
Defined as two rooms or more:
Cancellations made with more than 7 days notice incur no charge except for the $50 per room non refundable deposit.
Cancellations made with less than 7 days notice will incur a cancellation fee equal to the complete booking tariff of each room booked.

We encourage our customers to purchase travel insurance to cover any unforeseen circumstances.