Mystery Bay Cottages

Terms & Conditions

Booking Terms & Conditions & Cancellation Policy

When booking at Mystery Bay Cottages, you acknowledge that you have read and agreed to comply with our Terms and Conditions, Payment Policy and Cancellation Policy.

Damage & Behaviour

Although Mystery Bay Cottages does not require a security deposit, should any damage beyond fair wear and tear be caused to the property, or should it be necessary to conduct additional cleaning at the end of your stay, the cost will be charged to you. Guests will be notified on claims being made prior to any payments being debited.

Should any behaviour during your stay become unacceptable to us, we reserve the right without prior notice to terminate your stay and to require you to leave the premises forthwith.

Guest’s numbers are limited to the amount of guests requested at the time of reservation. Use of non booked beds will be charged at $25 per night. No extra mattresses are to be brought onto the property. If the property is reported to be overloaded, the booking will be terminated and guests will be asked to vacate with no refund made.

Our holiday premises are not pet friendly unless specified and camping or fires are not permitted within the property boundary

Smoking inside all properties is prohibited. Guests must discard cigarette butts into the rubbish bins. Cigarette butts discarded into the garden beds may incur an additional charge for cleaning.
Mystery Bay Cottages may inspect the property with reasonable notice and at any time without notice if there is any belief that there has been a breach of these conditions herein.

If the occupancy ends or the lease is terminated, guests must immediately vacate the property. Mystery Bay Cottages is authorised to do whatever is required to enforce the eviction of any guests and removal of guest’s property

Faults/ Problems

All holiday properties under Mystery Bay Cottages management are privately owned and are rented on a fully self contained basis. In the event of faults and/or malfunctions of appliances or inclusions, there is no obligation from the owner or Mystery Bay Cottages to compensate or discount.

Mystery Bay Cottages will accept no responsibility for any inconvenience with machinery breakdown. The agent’s best endeavour’s to repair, replace or hire an alternative will be undertaken.

Left items- if requested we will endeavour to recover and return items inadvertently left in a holiday property, but we take no responsibility for the recovery or return of these items. Postage and packaging and the cost of sending out a staff member to search for the item will need to be paid in advance, a minimum cost of $27.50 incl. GST applies this is at the guests expense. Low value items will be held for claiming, if returned to us, for a maximum of 2 weeks and if not claimed will be disposed of.

If keys and/or remotes are lost, a fee of $55 including GST will apply for lost keys.

Should guests lock themselves out of a property a $55 including GST call out fee is applicable

Liability & Indemnity
Guests staying in our holiday premises do so at their own risk Mystery Bay Cottages incur no liability for any loss, damage to property, personal injury or illness, including by reason of negligence. You agree to indemnify and to keep indemnified Mystery Bay Cottages and its employees against liability to any person arising under or in right of you in respect of any loss or damage arising out of or in consequence of your participation in the use of the premises managed by Mystery Bay Cottages.

Fees and Charges
By agreeing to pay the accommodation deposit you agree to be bound by the terms of this agreement, and authorise Mystery Bay Cottages to debit any and all fees and charges set out herein to the credit card details of which you provided at the time of making the accommodation deposit.

Payment Policy

A credit card is required to confirm your reservation. On acceptance of the reservation, a 50% deposit will be charged to your credit card.

The outstanding balance is due 14 days prior to your reservation and will be processed automatically on the credit card provided with your booking.

Credit surcharges are additional: 2.9% on AMEX and 2.75% on all other credit cards.

Any failed or non-payments will be deemed a cancellation of the booking.

Cancellation Policy

Cancellation policy
Greater than 3 months from arrival date – $65 administration fee
Less than 3 months from arrival date – 30% of total booking fee
Less than 1 month from arrival date – 50% of total booking fee
Arrival date onwards – 100% of total booking cost

Covid Policy
If you are unable to travel due to government restrictions we will credit your deposit up until one week of your arrival date.