Pasadena Sydney

Terms & Conditions

Booking conditions:
• A 250ml sparkling water is included per guest in each room
• All prices quoted include GST and are subject to availability and change
• No pets are allowed in Accomodation
• Room Dining is available subject to restaurant hours.
• Smoking is not permitted in guest rooms or on balconies, non-compliance will result in a $550.00 cleaning fees
• Pasadena reserves the right reluctantly to make changes to reservations on the basis of changed circumstances in the period up to 2 months before the booked date with a full refund of any amount paid to be made immediately

Two access keys will be available for you- one access key will already be in your air conditioning/ electricity slot within your room and one will be given to you personally on check in. These access keys grant you access to in and out of the main accommodation building. Should you misplace these it is a $50.00 fee which will be charged to your credit card on departure.

Please note; Pasadena is not a hotel. We are a Boutique accommodation where we run as a restaurant and Weddings and Events venue downstairs. This does mean on some occasions a Wedding or Event may occur at the time of your stay, this will be noted on our website at www.pasadenasydney.com. All Weddings or Events cease at 11pm.

Privacy:
Pasadena regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Pasadena users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Accom@pasadenasydney.com

Collection of Information:
In order to use the Pasadena Sydney’s website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email and contact number.
Any information collected by Pasadena is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information:
Any details collected from Pasadena customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our team development.

Storage of Collected Information:
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our website, you can email us at accom@pasadenasydney.com

Access to Collected Information:
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at accom@pasadenasydney.com

Orders:
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications:
Pasadena uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at hello@pasadenasydney.com
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties:
Pasadena may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Pasadena does not share any information with third parties for any unknown or unrelated uses.

Legal:
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links:
Links on the Pasadena site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Pasadenasydney.com

Changes to Privacy Policy:
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here by means of a notice on our homepage.

Pasadena Security Policy:
Pasadena uses the ANZ Payment Gateway for its online credit card transactions. ANZ processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the ANZ gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Pasadena or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within ANZ bank-grade data centre, further protecting your credit card data.
• ANZ is an authorised third party processor for all the major Australian banks.
• ANZ at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Pasadena, Sydney.

Refund & Returns Policy:
We do not offer a refund or exchange on gift vouchers.
We do not offer refunds of deposits or full payments for change of mind and change of circumstances as per our cancellation policy.

Payment Policy

Full Payment may be taken from provided credit card up to 72 hours prior to check in.

Exclusive group bookings or Christmas Period of accommodation will have a 50% non-refundable deposit to be paid at the time of booking.

Accepted cards:
Eftpos
American Express (1.80% surcharge)
Mastercard & Visa (0.89% surcharge)
Union Pay (2.20% surcharge)

Cancellation Policy

If your reservation(s) or accommodation services are changed or cancelled the following fees apply:
• Within 72 Hours of your arrival date 100% of the total amount is forfeited
•. Any group bookings or Christmas Period of accommodation with a non refundable deposit will not be reissued if the reservation is cancelled at any time.
• All cancellation/s must be received in writing
• In response you will receive an email confirmation of your cancellation from our bookings system