Promhills Cabins

Terms & Conditions

- After booking you will be requested to send photo identification (for ALL people in the booking). We have a “no ID, no key policy” (we have always required photo ID), however, it is now required upon booking, rather than on arrival due to our new contactless arrival procedures. Your booking will be cancelled if you do not provide ID after multiple requests.
- Check-in is after 2pm. On the day of departure, check out is prior to 10am (late check out is automatically charged at $25 per hour or part thereof).
- Children and babies are not permitted.
- Bringing more people than your confirmation letter states (including babies and children) will result in your reservation being instantly cancelled, without refund and everyone in your group will be required to leave immediately. You will then need to seek accommodation elsewhere. We will not exceed our legal maximum occupancy permits, all people must be accounted for when booking.
- We do not accept pets under any circumstances. Smuggling in your pet will result in your booking being cancelled without refund and you will be asked to leave the property with your pet immediately. Additional cleaning fees will apply if your pet has been inside the accommodation.
- Promhills Cabins property is for the exclusive use of our guests ONLY. No additional visitors are permitted. If you have friends/relatives staying or living locally, for the security, privacy and serenity that our other guests are entitled to, you will need to meet/gather offsite.
- By confirming a booking and paying a deposit, you agree you are entering into a contract with us, you accept our terms & conditions and authorise us to charge your credit card for any additional charges or damage caused to Promhills Cabins property including smoking inside the cabins, extra guests, theft, damage, late departure, excessive cleaning and you acknowledge and agree to the use of your personal information on Guestchek.com. The person making the booking is accepting the contract terms and conditions on behalf of all persons in the booking. Use of the property, its contents, equipment and facilities are at your own risk.
- Special requests and cabin selections will be granted where possible, but can not be guaranteed.
- Please note: There is a dam on the property, along with farm animals - we are a rural property with all the associated hazards. For safety, guests are not to climb on or go through any fences or open any gates at any time.
- Management reserves the right to remove, refuse entry or cancel the booking of any persons breaching our terms and conditions.

Payment Policy

- For direct bookings, a 50% deposit will be taken to secure your booking and balance is due 7 days prior to arrival. If you book within 7 days of arrival, payment will be taken in full at the time booking. For agent/ITO bookings, 50% deposit, then the balance 30 days prior to arrival, full payment at time of booking if arriving within 30 days.
- For ALL bookings, we require at least one guests' direct mobile phone number and email address. We also require photo ID for all people who will be staying here, regardless of who is making the booking (this includes agent, ITO and OTA bookings).
- $10 admin fee will be charged if the card you have given us declines and we need to contact you to seek alternate payment method and then re-process your payment.
- Different payment/cancellation policies may apply if you chose to book through a third party, check your booking confirmation.
- We use a dynamic pricing, and rates may change without notice. Price will not be guaranteed until you have received a booking confirmation and paid a deposit. If a lower rate is later displayed than you booked, we unfortunately cannot alter the price after a booking confirmation has been issued.
- Making an enquiry is not a booking. We reserve the right to confirm bookings to the first person to complete a deposit, regardless of who enquired first. We do not hold rooms without deposit.

Cancellation Policy

COVID CANCELLATION POLICY:
If you can’t travel due to Covid lockdown, or travel restrictions we will waive any cancellation fees and you can move your payment to another date within 12 months of restrictions being lifted.
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NORMAL CIRCUMSTANCES CANCELLATION POLICY:
The below cancellation policy is for direct bookings only. Third party website bookings, travel agent bookings or voucher bookings may have a different cancellation policy, refer to your third party booking confirmation letter. Please ensure you have read and understand the cancellation policy associated with your booking.

For direct bookings:
- Cancellations with more than 30 days notice, 25% of the booking total is retained as cancellation fee.
- Cancellations with less than 30 days but more than 7 days notice, 50% of the booking total is retained as cancellation fee.
- Cancellations with 7 days or less notice or no show, 100% of the booking total is retained as cancellation fee.
- There will be no refund if management is forced to require you to leave the premises (including if you arrive with more people than booked for).
- $50 administration fee applies to date changes or cancellation refunds.
- Date changes are only permitted with more than 30 days notice (admin fee applies). ONE date change per booking is permitted, then cancellation applies.
- We STRONGLY recommend travel insurance to cover you for any unforeseen circumstances.
- Unfortunately, very very rarely, circumstances beyond our control may mean that we need to cancel a booking (for example, in the case of previous guest causing damage beyond repair in time for your stay or a death/severe illness in our family). If this happens, we will refund you 100% and assist you with the contact details of alternate accommodation providers.

For Agent or ITO bookings:
- The above T&C's still apply.
- NB: We require the name, email address, phone number for at least one person and photo ID for ALL people who will be staying here (do not book unless you can provide this).
- Payment policy: 50% deposit via credit card when booked, then the balance will be deducted from the same credit card 30 days prior to arrival. Full payment at time of booking if arriving within 30 days.
- Cancellations with more than 30 days notice, 50% of the booking total is retained as cancellation fee.
- Cancellations with 30 days or less notice, 100% of the booking total is retained as cancellation fee.
- Date changes are only permitted with more than 30 days notice, $50 admin fee applies.