Promhills Cabins

Terms & Conditions

- Check-in is after 2pm. On the day of departure, check out is prior to 10am.
- We do not accept pets under any circumstances. Smuggling in your pet will result in your booking being cancelled and you will be asked to leave the property with your pet immediately. Additional cleaning fees will apply if your pet has been inside the accommodation. Cancellation policy still applies.
- Bringing more people than your confirmation letter states (including babies and children) will result in additional charges (if we are legally able to accommodate the extra person/people) or cancellation of your booking if your numbers exceed our maximum occupancy permits for the accommodation you have booked. You may be offered an additional cabin (at additional cost, if we have one available) but if you arrive with more people than you booked for, we have no choice but to cancel your booking if the additional person/people breaches our maximum occupancy permits. Your booking will be treated as a last minute cancellation, cancellation policy still applies. We are legally bound by occupancy permits for the number of people per cabin and on the property as a whole at any one time.
- Promhills Cabins property is for the exclusive use of our guests ONLY. No additional visitors are permitted. If you have friends/relatives staying locally, for the security, privacy and serenity that our other guests are entitled to, you will need to meet/gather offsite.
- By confirming a booking and paying a deposit, you agree you accept our terms & conditions and authorise us to charge your credit card for any additional charges or damage caused to Promhills Cabins property including smoking inside the cabins, extra guests, day visitors, theft, damage, late departure, excessive cleaning.
- Special requests and cabin selections will be granted where possible, but can not be guaranteed and depend on the bedding requirements of other bookings.
- Please note: Children are welcome, however, must be supervised at all times. There is a dam on the property, along with farm animals - we are a rural property with all the associated hazards. Children/Guests are not to climb on or go through any fences or open any gates at any time. When supervising your children, please respect the serenity and privacy of other guests by not allowing them to play in front of other cabins.
- Management reserves the right to remove or refuse entry any persons breaching the above terms.

Payment Policy

- For direct bookings, a 50% deposit will be taken to secure your booking and balance is due 7 days prior to arrival. If you book within 7 days of arrival, payment will be taken in full at the time booking. For travel agent bookings, 50% deposit, then the balance 30 days prior to arrival, full payment at time of booking if arriving within 30 days.
- $10 admin fee will be charged if the card you have given us declines and we need to contact you to seek alternate payment method and then re-process your payment.
- Different policies may apply if you chose to book through a third party.
- Credit card security & photo ID is required upon check in. PLEASE NOTE: If you wish to use a debit card (even if it has a Visa or Mastercard logo on it) we may require either a credit card be provided on check-in or a refundable security bond to be taken from the debit card.

Cancellation Policy

This cancellation policy is for direct bookings only. Third party website bookings, travel agent bookings or voucher bookings may have a different cancellation policy, refer to your third party booking confirmation letter. Please ensure you have read and understand the cancellation policy associated with your booking. If you have booked via a third party who has provided us with your email address, we will also send a confirmation so you know we have received your booking, however, your original third party booking terms and conditions prevail. If you have not received your confirmation email, please check your junk mail first, then contact us and we will resend.

For direct bookings:
- Cancellations with more than 30 days notice, 25% of the booking total is retained as cancellation fee.
- Cancellations with less than 30 days but more than 7 days notice, 50% of the booking total is retained as cancellation fee.
- Cancellations with 7 days or less notice, 100% of the booking total is retained as cancellation fee.
- $50 administration fee applies to changes/cancellations to any confirmed booking.
- Date changes are only permitted with more than 30 days notice (admin fee applies). ONE date change per booking is permitted, then cancellation applies.
- We STRONGLY recommend travel insurance to cover you for any unforeseen circumstances.
- Unfortunately, very rarely, circumstances beyond our control mean that we may need to cancel a booking. If this happens, we will refund you 100% and assist you with the contact details of alternate accommodation providers.

For Agent or ITO bookings:
- Cancellations with more than 30 days notice, 50% of the booking total is retained as cancellation fee.
- Cancellations with 30 days or less notice, 100% of the booking total is retained as cancellation fee.
- Date changes are only permitted with more than 30 days notice.