Sea Eye Guest-House

Terms & Conditions

The Terms and Conditions below apply to all accommodation bookings made with 'Sea Eye Group Pty Ltd' (also referred to as 'we', 'us' or 'our'). 'Sea Eye Group Pty Ltd' is a company registered under the Australian Securities and Investments Commission (Australian Business No: 90 162 892 417).

Our Main Office is located at 58 Gaze Road, Christmas Island, Western Australia 6798.

Please carefully read the Terms and Conditions below prior to booking.

BOOKING/BOOKING AGREEMENT
- All Bookings made with 'Sea Eye Group Pty Ltd' are subject to these Terms and Conditions.
- Guests booking directly through us are required to fill out our 'Booking Agreement' and submit it back to us within seven (7) days from the date of Booking, unless stated otherwise.
- Upon returning the 'Booking Agreement' to us. It will be regarded as though the person making the Booking has agreed to our Terms and Conditions on behalf of all guests who will be staying with us under the Booking.
- Within the room type of choice, the room that Guests will receive will be at our discretion.
- Bookings WILL NOT be officially confirmed until Guests return the 'Booking Agreement' back to us within seven (7) days from the date of Booking, unless stated otherwise.
- Bookings are only held for a period of seven (7) days from the date of Booking, failure to return the 'Booking Agreement' within that time renders the Booking as cancelled and the Room(s) will become available to other Guests.
-Bookings are preferred to be a minimum of 3 Nights stay.
-The terms 'You', 'Yours', 'Yourselves', 'Guest/s' and 'their' refer to the person making the booking and all Guests under the Booking.

​BOOKING THROUGH TRAVEL AGENTS
-Travel Agents refers to any Travel/Tourism Company which book on behalf of the Guests.
- Guests booking through a Travel Agent are subject to these Terms and Conditions, as well as the Terms and Conditions of the Travel Agent.
- Travel Agent bookings will not be required to fill out our 'Booking Agreement', unless stated otherwise.
- In certain circumstances, the Terms and Conditions of the Travel Agent may prevail over ours.

RESERVATIONS
- Standard Reservations consists of bookings for only a maximum of 2 Rooms.
- Group Reservations consists of bookings for a minimum of 4 Rooms to a maximum of 6 Rooms.
- Full Reservations consists of bookings for the entire Property (All 10 Rooms).
- Reservations are subject to availability.
- Group & Full Reservations are to be made at least 60 days prior to arrival.

RATES/PRICING
- Prices are all based on a Per Room/Per Night basis, unless stated otherwise.
- All prices are in Australian Dollars and GST Free.
- Rates are subject to change without notice. However, rates are guaranteed based on the time of Booking or Booking Confirmation.

CREDIT CARD AUTHORIZATION​​
- Credit Card Information will only be kept in our records from the time of Booking Confirmation until a maximum of seven (7) Days after the Guest's departure from Christmas Island. The additional 7 Days after Guest departure is for circumstances in which Guests have incurred any additional charges as outlined below.
- The Credit Card WILL NOT be charged unless in circumstances such as;
- Payment for the amount as shown on the Invoice for the Booking, should Guests choose to pay by Credit Card on the 'Booking Agreement'.
- Charges for No-Shows as depicted within our Terms and Conditions.
- Charges for Cancellations as depicted within our Terms and Conditions.
- Additional Charges incurred during their stay such as;
- Extending the length of Stay (provided that it does not clash with other Bookings and at least three (3) days notice was given).
- Add Ons (Eg; Internet Vouchers and etc).
- Damage to property as depicted within our Terms and Conditions (Guests will be contacted with picture evidence via E-mail).
- Loss of Property as depicted within our Terms and Conditions.
- Smoking Penalty Charges as depicted within our Terms and Conditions (Guests will be contacted via E-mail).
- All Credit Card Information will be destroyed after seven (7) days from the Guest's departure.

ACKER GOLF OPEN
The Sea Eye Guest House is unavailable for bookings for a minimum of one (1) week every year in the month of May. During this time the entire accommodation is booked out by Golfers who come to Christmas Island annually to participate in the Acker Golf Open. During this time, bookings which clash with these dates may not be accepted and we apologize in advance for any inconveniences that this may cause our Guests.

CHECK IN
- A Staff member will be present at the Airport to greet Guests, the following will be given to Guests upon arrival;
- A Visual Guide on how to get to the Accommodation.
- A Business Card for the Accommodation Manager/Booking Staff.
- A5 sized layout/map of the accommodation indicating the location of their room.
- Staff Members are not responsible for bringing Guests to the accommodation, unless stated otherwise.
- The Accommodation works on a 'Self Check In' basis, meaning that no staff member will be present at the Accommodation when Guests Check In.
- Staff Members will only be present at the Accommodation should Guests indicate upon arrival that they would like to be shown to the accommodation (Guests may be required to wait for the Staff Member to finish their duties at the Airport).
- An Envelope with the Room Key will be placed on the Room Door with the Guest's Name (Room Number will be stated on the Booking Confirmation).

CHECK OUT
- The Accommodation works on a 'Self Check Out' basis, meaning that no staff members will be present when Guests Check Out.
- Guests are required to Check Out by 13:00 on the day of departure.
- Late Check Out will not be permitted.
- Please leave the Room Key on the Table inside the Room OR in the Door Knob of the Room.
- Staff Members are not responsible for bringing Guests to the Airport, unless stated otherwise.

​INTERNET ACCESS
- Internet is available at the Accommodation, however Internet Vouchers must be purchased in order to access the Internet. Vouchers MUST be purchased prior to arrival (Purchased Internet Vouchers will be placed in the Envelope along with the Room Key).
-All Internet Vouchers are for Single Device use only, if you require internet access on more than one (1) device, please contact us to have this arranged prior to arrival (minimum of 7 days notice prior to arrival).
- Internet Vouchers available for purchase are for 3, 7 or 14 Days only, if you require an Internet Voucher that does not fall into any of these time periods. - Please contact us to have it arranged prior to arrival (minimum of 14 days notice prior to arrival).
- By purchasing an Internet Voucher, you are agreeing to any Terms and Conditions set by the associated Internet Provider - SpeedCast and/or NBN.

STAFF ASSISTANCE
- No Staff will be present at the Accommodation during the Guests Stay. If you require Staff Assistance please contact us on the details below;
- E-mail: contact@sea-eye.net
- Via contact details stated in the Business Card provided.
- Please contact within the working hours stated below;
- Monday - Friday: 09:30am - 12:00pm
01:30pm - 3:30pm
- Please be aware that it may take up to 24 hours for a staff member to reply, we ask that you be patient. If it is urgent, please contact the number on the Business Card provided.
- Our Staff do not work on Weekends (Saturday/Sundays) or Public Holidays, so please expect delays should you require Staff Assistance during these days.
- We do not provide 24 hour assistance, so please be aware that you may not be able to contact a Staff Member depending on the time of contact.

SPECIAL REQUESTS
- While we will try and satisfy the requests of Guests to the best of our ability, please be aware that not all requests can be accommodated.
- Please inform us of any special requests at the time of booking (minimum of 14 days prior to arrival).

FACILITIES
- A majority of the facilities located at the Accommodation are communally shared between all Guests, so please be mindful of other Guests and keep the Shared Areas clean.
- The Shared Kitchen is fully furnished with a Fridge, Stove, Microwave, cooking and dining utensils (Guests are required to purchase their own Groceries). Please be mindful of other Guests and clean up after yourselves.
- The Shared Laundry is furnished with a Washing Machine and Dryer. Clothes Drying Lines are also available at the Accommodation.
- The Accommodation has its own private car park, please be considerate of other Guests when parking.
- The Car Port located in front of the Accommodation is strictly for Taxi Access only.
- The Common/Dining Room is a shared facility so please be mindful of other guests and clean up after yourselves.
- 'Sea Eye Group Pty Ltd' takes care to ensure that information on our facilities are accurate, however these may be subject to change.
- To an extent permitted by law, we are not liable for any changes to the facilities at the property, whether it is short or long term.
- The Accommodation is cleaned on a weekly basis - Cleaners are only in charge of the general housekeeping of the rooms/premises, such as;
- Room Cleanliness​ (Bed Linen, Floor, Towels, Trash Bin) *If you do not wish for your room to be cleaned, please use the Placard provided.*
- Facility Cleanliness (excluding Dishes left in the sink/tables used by Guests).
- Other than Bed Linen and Towels provided by the Accommodation, Cleaners are NOT responsible for the Guest's personal laundry items.

​SMOKING
- Smoking is strictly NOT permitted inside of the rooms or the accommodation building.
- Smoking of all types is NOT permitted (Cigars, Cigarettes, Electronic Cigarettes, Vaping and etc).
- Smoking is only permitted on the Outside Patio Area.
- Smoking in the Rooms will result in a $150.00 AUD Penalty charge.
- If any charges for Smoking apply, it will be charged within 7 days after the Guests Departure.

​FLIGHT DISRUPTIONS
'Sea Eye Group Pty Ltd' is not responsible for any changes/cancellations that arise from delays or disruptions that occur at the Guest's point of origin, point(s) of connection or point of arrival due to operational requirements by the airlines or inclement weather. We recommend that Guests purchase comprehensive Travel Insurance when travelling to Christmas Island, in case of disruptions which result in Changes or Cancellations of the Bookings.

In the case of a No-show on the day due to flights affected by poor weather conditions (flights being rescheduled for another day), Guests will still be required to pay for the full booking but the No-Show charges will be waived.

DAMAGE TO PROPERTY
- Damage to Property consists of any damage deliberately caused by Guests to the Property or any Hire Equipment supplied by the Accommodation.​
- If any of the Equipment within the Accommodation are faulty/damaged prior to or during normal use, please report it to a Staff member as soon as possible, either through Phone or E-mail within working hours.
- The Accommodation and Rooms are all checked 5 hours prior to Guest arrival, so any damages found within the Room that were not previously there will be deemed as deliberate damage and Guests will be charged for it.
- Photographic Evidence will be provided to the Guests via E-mail.​
- If any charges for Damage to Property apply, it will be charged within 7 days after the Guests Departure.
- Damages to equipment that is deemed to be deliberately caused, which result in it being no longer safe/fit for future use will incur the following charges;
The full cost to replace the item (A copy of the Supplier Invoice will be sent as proof of Price).

LOSS OF PROPERTY
- Loss of Property consists of losing/taking Equipment/Items/Appliances provided by the Accommodation.
- If any charges for Loss of Property apply, it will be charged within 7 days after the Guests Departure.
- Charges for the Loss of Property that will be charged to Guests are as below;
- Hire Equipment - The full cost to replace the item​.
- Room Key - The full cost to replace the item.
- Other Items - The full cost to replace the item.

CHILD/UNACCOMPANIED MINOR POLICY
- 'Child' or 'Children' refers to Guests who are aged between 2 to 11 Years.
- 'Infant' refers to Guests who are under 2 years of age.
'- Adult', 'Parent' or 'Guardian' refers to Guests who are above the age of 18.
- All Guests under the age of 18 must be accompanied by at least one (1) responsible Parent or Guardian who has responsibility for the under aged Guest.
- We do not supply cots/beds that are suitable for young children, who are unable to sleep on their own.

Payment Policy

INVOICING/PAYMENT​
- Invoice for the Booking will be sent at the same time as the Booking Confirmation.
- Guests are to contact us as soon as possible, if they believe that the Booking Confirmation or Invoice is incorrect.
- Acceptable Payment Methods are as follows;
- A separate invoice will be issued to the Guest after their departure, should there be any additional charges incurred.

Prior to Arrival Payment
- Payment must be paid in full a minimum of seven (7) Days prior to arrival on Christmas Island, please allow for Bank Processing Times.
- Bookings made within 7 days of arrival to Christmas Island must be paid in full at the time of booking or within 24 hours.

Upon Arrival Payment
- Payment upon Arrival must be paid at our office during the period of Stay.

After Departure Payment
- Payment after departure will be charged to the Credit Card indicated on the 'Booking Agreement' within seven (7) days after the Guest have departed from Christmas Island.

- No-Show / Cancellation Charges - Will be charged to the Credit Card on the 'Booking Agreement', as depicted by the Terms and Conditions.
- Guests who book through Travel Agents will be subject to the Travel Agent's Payment Terms, unless stated otherwise.
- 'Sea Eye Group Pty Ltd' accepts no responsibility for any payment made to Travel Agents​ until funds have been received by 'Sea Eye Group Pty Ltd'.​

Cancellation Policy

- In the case of failing to notify us of a cancellation prior to the arrival date, the Booking Amount may not be eligible for refund.
-Guests booking through a Travel Agent are subject to their Cancellation Policy.
- Cancellation Notices are based on the amount of time between the Cancellation and the date of Arrival.

​Standard Reservations​
- 0-14 Days Cancellation Notice: Full Price of the Total Booking Amount will be charged.
- 15-30 Days Cancellation Notice: 50% of the Total Booking Amount will be charged.
- 30+ Days Cancellation Notice: Cancellation Fee of $50.00 AUD per Room will be charged.

Group Reservations​​
- 0-14 Days Cancellation Notice: Full Price of the Total Booking Amount will be charged.
- 15-30 Days Cancellation Notice: 25% of the Total Booking Amount will be charged.
- 31-45 Days Cancellation Notice: 50% of the Total Booking Amount will be charged.
- 45-60 Days Cancellation Notice: Cancellation Fee of $50.00 AUD Per Room.

Full Reservations
- 0-14 Days Cancellation Notice: Full Price of the Total Booking Amount will be charged.
- 15-30 Days Cancellation Notice: 25% of the Total Booking Amount will be charged.
- 31-45 Days Cancellation Notice: 50% of the Total Booking Amount will be charged.
- 45-60 Days Cancellation Notice: Cancellation Fee of $50.00 AUD Per Room.