Seaview Norfolk Island

Terms & Conditions

CREDIT CARD SECURITY
• All reservations require a valid credit card to secure the reservation unless prior arrangements have been made.
• Please refer to our payment policy to find out when payment is required.
• The provision of credit card details constitutes acceptance of these Terms and Conditions.

CHECK IN/ OUT
• Check-in time is not before 2pm on the arrival date
• Check out time is not later than 10am on departure date.
• Late departure is subject to prior arrangement and availability and extra charges may apply.

PARTIES & FUNCTIONS
• Parties and functions require prior approval at the time of Booking and special conditions will apply including extra charges, guests remain responsible for persons attending, no disturbance of neighbours, no undue noise, silence when entering and leaving the premises, no behaviour likely to cause damage to property or offence or embarrassment to others, all noise to cease by 10pm.
• Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.

SECURITY BOND
• A credit card authorization may be required upon check-in
• Any damage loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared.

LINEN AND TOWELS
• We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bath room on departure. Soiled or damaged linen will incur extra charges for cleaning or replacement if required.

SMOKING
•Seaview is a non-smoking property - All rooms and all public areas, including verandahs and walk ways are Non-Smoking. A re-sanitization fee of $150 will be charged to the signatory of the room if smoking has occurred in the room

ROOM SERVICING
• SELF CONTIAINED ROOMS are serviced every 7 days
• HOTEL ROOMS are serviced on Mondays / Wednesdays / Fridays. Additional bathroom linen is available from the guest laundry if required.

Payment Policy

DIRECT BOOKINGS
A valid credit card is required to secure reservations and payment is due on check-in

Payment can be made by Visa, MasterCard, direct deposit into our bank account.

• A credit card surcharge of 1.5% will be levied to cover transaction costs associated with credit card payments.

• Our bank details are set out below.

Direct Deposits
Heritage Hill Investments
BSB: 062 950
ACC: 1008 7841

GROUPS
Reservations of 4 or more rooms will be considered a group booking - please contact Seaview for our Groups Payment Policy.

AGENTS
Payment terms subject to agreement.

Cancellation Policy

CANCELLATION POLICY

• If you wish to vary or cancel your Booking, please contact us immediately at res@seaviewnorfolkisland.com.au
● Cancellations received within 30 days of arrival will incur 100% accommodation charge.
• All no shows will incur 100% accommodation charge.
• Should you be eligible for a refund it will be made via direct deposit.
• A variation of the booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
• An administration charge of $50 will be charged for any variation or cancellation.

SPECIALS 7 DEALS
Please refer to you your reservation confirmation for additional cancellation policies on Deals & Specials rates.

GROUPS
Reservations of 6 or more rooms will be treated as a group booking - Please contact Seaview for our Group Booking Cancellation policy