Seaview Norfolk Island

Terms & Conditions

CREDIT CARD SECURITY
• All reservations require a valid credit card to secure the reservation
• Please refer to our payment policy to find out when payment is required.
•Credit card details provided at the time of booking are to secure your reservation, final payment for your reservation is made at check-in.
• The provision of credit card details constitutes acceptance of these Terms and Conditions.

CHECK IN/ OUT
• Check-in time is not before 1pm on the arrival date and check out time is not later than 10am on departure date.
• Late departure is subject to prior arrangement and availability and extra charges will apply.

PARTIES & FUNCTIONS
• Parties and functions require prior approval at the time of Booking and special conditions will apply including extra charges, guests remain responsible for persons attending, no disturbance of neighbours, no undue noise, silence when entering and leaving the premises, no behaviour likely to cause damage to property or offence or embarrassment to others, all noise to cease by 10pm.
• Breach of this condition may result in immediate termination and eviction without refund and extra charges for security, cleaning, garbage removal, wear and tear, repairs etc.

SECURITY BOND
• A credit card authorisation must be provided to Management upon check-in
• Any damage loss or expense incurred by Management as a result of your breach of these Terms & Conditions will be charged against the credit card. Examples include but are not limited to any breakage, damage or excess cleaning requirements, extra Guests or Visitors beyond those declared.

LINEN AND TOWELS
• We supply linen, pillows, blankets and towels which must be left where supplied in the bedrooms or bath room on departure. Further linen may be hired through Management. Soiled or damaged linen will incur extra charges for cleaning or replacement if required.
• Beach towels are available from reception
• Blankets for use at evening events (Fish fry, Bounty show etc.) are available from reception

SMOKING
• Hotel rooms and Apartments are Non-Smoking. A re-sanitization fee of $150 will be charged to the signatory of the room if smoking has occurred in the room

Payment Policy

Payment for reservations is made by telephone or on-line will be on the day of check-in unless prior arrangements are made.

Payment for reservations made by travel agents or third parties must be received into our bank account or by credit card no later than 24 hours before the check-in date or the reservations may be cancelled.

Payment can be made by Visa, MasterCard, direct deposit into our bank account.

• Personal cheques will not be accepted.
• A credit card surcharge of 2% will be levied to cover transaction costs associated with credit card payments.
• Our bank details are set out below.

Direct Deposits
Heritage Hill Investments
BSB: 062 950
ACC: 1008 7841

Please refer to our Groups Policy for reservations of 6 or more rooms.

Cancellation Policy

CANCELLATION POLICY

• If you wish to vary or cancel your Booking, please contact us immediately at res@seaviewnorfolkisland.com.au
● Cancellations received within 30 days of travel will incur 100% accommodation charge.
• All no shows will incur 100% accommodation charge.
• Should you be eligible for a refund it will be made through your chosen payment method at time of Booking.
• A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those nights.
• An administration charge of $50 will be charged for any variation or cancellation.

Groups reservations of 6 ore more rooms - See Groups Policy

CHILDREN & INFANTS
* Children 2yrs & under are referred to as infants
* Children 17yrs & under stay free in existing bedding