Serenity

Terms & Conditions

Smoking
No smoking anywhere on the Serenity complex.

BOOKING TERMS AND CONDITIONS
Please read these terms and conditions carefully.
These conditions incorporate the basis on which all bookings are accepted
Full refund within 48hours after booking when the reservation is more than 14 days away.
Afrer the first 48 hours, a 50% refund is given up to one week prior to arrival. After this timeframe no refund is given.
Failure to arrive for a booking will be treated as a cancellation and a cancellation fee equal to 100% of the total reservation charges (including all extras) applies.
If after arrival, clients are dissatisfied with any aspect of their accommodation & decide to terminate their stay, any compensation or refund is at the total discretion of management.
Refund processing may take up to ten (10) business days.

Date and/or Property Changes
Changes to arrival and departure dates may be subject to cancellation fees as outlined in "Cancellations Policy".
Rates and Charges
Rates quoted on this website are in Australian Dollars and are subject to change at anytime.
Rates are inclusive of GST where applicable.
Any special offers or discounts advertised must be valid and requested at time of booking.
Confirmation and invoices are subject to re-issue if incorrect through error or omission and the guest accepts the liability to then pay the correct cost or to decline to retain the reservation.

Right to refuse or cancel any bookings.
We reserve the right to refuse any booking for any reason whatsoever. We reserve the right to cancel any booking already made prior to arrival. If we elect to cancel a confirmed booking we will provide a refund of deposited funds received. We do not take any responsiblity or accept any liability for other costs or losses incurred by the guest, whether related or not, from any cancellation of their accommodation reservation.

Travel Insurance
We recommend that you purchase comprehensive travel insurance at the time of booking. We will not vary our cancellation policy because of the guests inabilty to arrive as booked or stay for the entire duration of their booking regardless of the cause. Some problems that you should consider insuring against may include severe weather events, natural disasters, flight delays and cancellations, sickness and injury.

Maximum Guests
Maximum guests are shown at time of booking and subsequently on all confirmation communication.
The Number of Guests should not exceed the number stated at the time of booking or subsequently agreed in writing or email.
Maximum guests is the total of adults, children and infants combined.
Infants need to be included within the number of children at the time of booking.
Additional charges will apply if extra beds or linen (including rollaway beds, sofa beds or cots) are required.
If the number of guests exceed the number declared at the time of booking then additional charges may apply. If the number of guests exceed the maximum permitted to stay at the property, then, at the discretion of management additional charges may be applied or the guest stay may be terminated with immediate affect and all monies paid forfeited.

Unaccompanied minors
All clients under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18, the property has the right to refuse any booking, when the legal guardian over 18 cannot provide current photo ID if requested.

Minimum Stay
The minimum stay may vary according to the time of the year or property.

Check-in and Check-out - I.D and security deposits.
Check-in is from 3pm and check-out is 10am. For guaranteed check in prior to 3pm, the unit must be booked for arrival for the previous day and therefore incurs an additional 1 day rental charge.
Late check out up to 12 noon is at the discretion of Management and must be requested 24 hours prior to check out. Late check out after 12 noon will incur additional charges applied to your account.
An acceptable form of photographic identification will need to be produced prior to check-in.
A credit card authorisation (pre-auth) or imprint may be required at time of check in and may be used to cover incidental items such as but not limited to, any breakages or damage during your stay and excess cleaning charges incurred during your stay.

Where a credit card is not available a minimum cash deposit may be required.

Accommodation as booked not available
In the unlikely event of a situation whereby Serenity cannot provide accommodation as previously confirmed, for whatever reason, a full refund will be given.

Accommodation different to description
Whilst care is taken to ensure that the description of facilities and services of Serenity is accurate, these are continually being changed, upgraded, and on occasion taken out of service. If any feature/facility is essential for the guest in choosing a particular property, it is advisable that the guest confirms these required features and facilities with Serenity at time of booking.
Serenity cannot be held liable for omissions or errors, to the property’s facilities and services whether temporary or permanent.
Property Photos are indicative only.

Special Requests
Whilst we attempt to satisfy all special requests, we are unable to provide a guarantee.

Maps and Images
Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided.

Responsibility for Guests and Visitors
The person affecting a booking (i.e. the person/s whose name appears on the booking confirmation) shall be deemed to have accepted the booking terms and conditions on behalf of all persons staying at, or visiting the property during the stay. This person affecting a booking shall be responsible for any unpaid financial charges incurred by other guests or visitors during the stay according to the booking terms and conditions.

Property Access
The property managers or owners must be granted immediate access to the property on request.

Visitors
Visitors to all units must not exceed six (6) persons at any one time and must not stay on the property overnight.

Parties and Functions.
Parties and Functions are strictly prohibited regardless of the number of guests.
The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments and/or termination of rental.

Damage, Breakages and Theft
Any damage, breakages, theft or loss caused by the tenant, their guests or visitors are the renter's responsibility during their stay and full cost of replacement or repair will be charged to the renter. This includes, but is not limited to, breakages and theft of, or damage to; buildings, furniture, floors, surfaces, gardens, landscaping, pool, equipment and appliances.

Noise
Disturbance to other guests and neighbouring properties from excessive noise is prohibited. If you create noise that is disturbing neighbouring units or porperties at any time of day or night, Serenity management, at its discretion, may impose call out charges and/or the property rental may be terminated and all guests must leave the property with immediate effect. If the rental is terminated all monies paid are forfeited.
In all cases noise that can be heard outside of the property must cease entirely by 10pm.

Vehicles
Guests are allowed a maximum of one vehicle per unit and all visitors must park off the property. Guests are not permitted to park trucks, commercial vehicles, trailers, caravans or similar on any property.

Pool Area
No glass is to be taken inside the pool areas. Pool gates must remain operational at all times in accordance with state and local laws. All children must be supervised in the pool areas. There is no running, jumping or diving into or around any pool area.

Pets
Pets are not allowed in any of the Serenity units.

No furniture, fittings, appliances including kitchenware, crockery and glass wear may be removed from the property at any time during the stay.

Schoolies
Serenity is not available for school leavers during schoolies week. We reserve the right to cancel any booking made for this period.

Full Moon and other X-Base Parties
Serenity is not available for guests attending X-Base parties including Full Moon and other parties. We reserve the right to cancel any booking made where guests may be attending these parties.

Responsibility
Serenity can sometimes include or offer third party products in special packages or as extras. As an agent on behalf of this product or service, Serenity shall not be liable under any circumstances for any failure by those service providers to fulfill such travel arrangements nor for any error, alteration or change of any kind made by those service providers following the acceptance of the booking by them. All coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those service providers.

Serenity both for itself and on behalf of their employees or agents do not accept any responsibility for any act, omission, default or neglect of themselves, their employees or agents for injury, damage, or loss to persons or goods whatsoever or however the same may be caused and they do not warrant and are in no way responsible for the accuracy of any information given in statement made by their service providers.
By utilising the service provided by Serenity, you agree that: Serenity shall not be liable for the willful or negligent acts and/or omissions of such carriers and/or service providers.
Serenity will not be liable for any accident, injury, delay, property damage or personal loss to you or those traveling with you in connection with any accommodation, transportation, or other travel services resulting directly or indirectly from any occurrences or conditions beyond its control, including but not limited to; acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
Please note that all travel documents, observance of laws and regulations of various Governments are your responsibility.
Every effort is made to ensure that information displayed on this website is correct.
Information and rates are subject to change without notice.

Serenity only accepts instructions on the above terms.

Additional Charges
In addition to the cost of the accommodation, you authorise Serenity to store and charge the credit card provided with the booking for any of the following charges that may relate to our stay at the property:
LOST KEYS - Replacement of lost keys, remote controls at replacement cost plus a $40 admin fee
LOCK OUTS - Attending lock-outs between 7pm and 7am cost $60
EXTRA CLEANING - Extra cleaning charges if property left unacceptable. Please Note: rubbish should be placed in outside garbage bin, all kitchen items to be cleaned before departure, removal of excess garbage, boxes, bottles etc.
BBQ CLEANING - There is a $50 charge for not cleaning BBQ ready for next use.
DAMAGES - Any damage to the property, its building, contents, common property or garden, including missing items.
OTHER COSTS - Any other incidental charges that may be incurred as per -vendor- booking terms and conditions.
MOVED ITEMS - A minimum charge of $50 is applicable for items that are moved from one property to another.
LATE CHECK OUT - Unless agreed in writing, failure to vacate the property within 60 minutes of check out time will be charged as an additioinal days rent.
Where replacement cost is noted an invoice showing the items charged will be provided to the guest email provided.

Payment Policy

Payment made in full before stay.

Cancellation Policy

Full refund within 48hours after booking when the reservation is more than 14 days away.

Afrer the first 48 hours, a 50% refund is given up to one week prior to arrival. After this timeframe no refund is given.