Surf & Sand Resort

Terms & Conditions

TERMS AND CONDITIONS
General Terms & Conditions
Please read these Terms & Conditions carefully as these conditions incorporate the basis on which bookings for Surf & Sand Resort are accepted. The Terms & Conditions below are for bookings made directly via the Hotels’ website and payments via our payment system.
By using this Site, you agree to be bound by these terms and conditions.
We may revise these terms & conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the Site may be governed by additional terms and conditions. Where this is the case you will be notified accordingly of those additional terms and conditions.

Early Check-Out
The property reserves the right to charge an early departure fee in the event a guest departs earlier than the original departure date.

Late Check-Out
On request. Please contact the Front Office. Additional fees may be applied.
A deposit may be required.

Pricing Errors
Surf & Sand Resort reserves the right to cancel contracts based upon incorrect information being displayed in relation to price or service at any point in time.

Foreign Currency
Only the currency confirmed within your reservation is confirmed.

Relocation
In the rare unexpected event whereby the Property cannot provide accommodation as previously confirmed, the Property will comply with its standard of obligation by undertake to relocate guests into an alternative property of equal or better grading at no expense to the guest. Should there not be a property of equal or better grading in the vicinity of the original booking, it may be required to provide guests with a property of a lesser grading. If this is the case, any reduction in costs will be refunded to the guest.
The alternatives offered are at the Property’s discretion. Should the guest wish to choose a property of a standard other than offered under this condition, then the guest will be required to pay any difference.

Disclaimers
As a condition of your use of this Website, you warrant to Surf & Sand Resort that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

Limitation of Liability
Notwithstanding anything contained in these Terms and Conditions to the contrary, Surf & Sand Resort shall not be responsible for indirect damage, damage arising from consequential damage or special circumstances, including but not limited to loss of revenue, loss of profit, loss of use, loss of opportunity, arisen out of the performance or non-performance of obligations under this Terms and Conditions.

Insurance
Surf & Sand Resort recommends you purchase Comprehensive Travel Insurance. We suggest that the policy include, but not limited to, the following coverage – loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.

Links to Third Parties
Surf & Sand Resort does not control any third party website and is therefore not responsible for the content of any linked website or any link contained in a linked website. Surf & Sand Resort provides such links only as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by any information contained in it.

Governing Law and Jurisdiction
The products and/or services described in and available through the site may not be available in your country. We make no representation that the services or products offered in the site are appropriate or available for use in any particular location. The site is operated from Thailand and it is governed by the laws of Thailand.

Payment Policy

Guarantee Policy
A valid Credit Card required at booking time. The credit card used at the time of booking must be presented by the guest together with positive identification on check-in at the property. An imprint or swipe of the card will be taken on check-in.
On departure from the property, all fees for services rendered shall be payable by the guest and where necessary the credit card will be debited by the property for the fees.
The property shall debit the credit card for all cancellations, no-shows or for any damages caused by the guest to the property, howsoever arising.
This transaction constitutes an electronic transaction and a binding agreement in terms of which the guest authorises the property to debit the credit card as stated above and the guests written signature shall not be required for authorisation purposes.
Deposit Policy
A deposit may be required.

Cancellation Policy

Cancellation Policy
Each rate booked, is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the rate booked. We reserve the right to cancel or modify reservations under the circumstances where it appears that a customer has provided an invalid credit card, engaged in fraudulent or inappropriate activity, or the reservations contain or resulted from a mistake or error. In addition, we also reserve the right to cancel or amend bookings if they do not adhere to our terms & conditions. If a guest chooses to shorten their stay or check out early, a penalty charge will apply, as detailed in the Cancellation Policy associated with the rate booked. In the cases of the aforementioned booking cancellations, Surf & Sand Resort has no obligation to guarantee new available bookings or best rates. A new booking at the best available rate will need to be made by the guest at the time of the new reservation.
As a condition of using this website, you agree to provide proof of payment to the hotel reservations department within 48 hours of the time of booking and will indicate the reservation confirmation number on the proof of payment. You will be fully responsible for any banking fees and/or costs required to complete the bank funds transaction(s). Furthermore, you acknowledge that the reservation may be cancelled by the hotel if proof of payment is not submitted to the hotel within the 48-hour notice period. You will be responsible for any cancellation or no-show penalties that might be incurred and hereby acknowledge that booking and personal contact information provided is correct for the hotel’s validation purposes.