Bass Lodge

Terms & Conditions

ABN- 32 632 715 107
Arrival/Departure Times
Typical check-in is at 3pm, and check-out at 10.00am unless stated otherwise.
If possible and the property is available, we will endeavor to help guests into the property earlier.
Guest Numbers
Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or
email. Fees will apply for excess guests not agreed with the owners in advance.
Parties and Functions
Strictly prohibited. The price charged is for domestic use only and not for commercial. Accordingly this rate does not allow
for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary
to this may result in loss of your bond and/or additional payments.
Damage or Losses
A property is typically someone's home. Please treat the property rented accordingly and leave the property and all its
contents in good order and in acceptably clean condition. Cleaning charges apply at $50 per hour if the house is not in an
acceptable clean condition.
Any damages or losses caused during the rental period, as well as any special cleaning requirements will be the guests
responsibility and may be charged and deducted from the security of holding credit card provided on initial booking
deposit. In cases of excessive or unacceptable loss or damage at any time during the rental period, the property manager
may require the guest and his/her party to vacate the property immediately, without compensation or refund.
Loss of Key
Un-returned key to lock box located on property, will result in the cost of replacement of all door locks on property, labour
& associated costs for locksmith. A charge of $500 will occur, unless customer has
made contact or left message within 1 hour of departure with property manager, and until such time, invoices are provided
to the property manager of exact cost.
Security Deposit
We require credit card details before check in, to be used as a security to charge only if accidental breakage/damage occurs
or if extra items are purchased during your stay. Please ensure we have valid credit card details on file before you checkin.
Please be aware that a minimum of $500 will be charged to your card if any breakage or damage occurs until a full
assessment of the cost of damage can be done.
Valuables and Security
Any guest valuables or property left or used at the property are at the guests own risk. Neither Bass Lodge, individual
owners, private or pty Ltd companies, nor the property manager accepts any responsibility for loss or damage to guest
property. The guest is responsible for the property during the rental period and must ensure that all windows and doors
are locked securely when not in the premises. Any act or omission by the guest, their party or visitors which may negate or
prejudice the property's insurance policy and/or results in loss or damage is the guest responsibility.

Payment Policy

ABN-32 632 715 107
We accept direct deposit.
When the guest makes a booking request, no booking is confirmed until a deposit has been received. The following deposit
payment must be received:
For rentals beginning more than 60 days after the date of booking, a deposit of 1 night accommodation is required. The
remaining balance must be paid within 45 days of scheduled arrival. For rentals beginning 60 days or less after the date of
booking, full payment is required. On signing registration before arrival, guests also accepts that wines supplied for
purchase, will be charged directly to credit card on departure. (Credit card fees will apply.) This will be based on the
minibar list provided. Customers are to check list on arrival at house and to advise Bass Lodge of any discrepancies
immediately. After the deposit has been paid, if the following remaining payments are not received within 7 working days
after the final due date period, or contact is not made with the property manager by written email within those 7 days and
a acknowledged response by property manager, Bass Lodge reserves the right to void the booking request and all monies paid will be forfeited.

DIRECT DEPOSIT DETAILS-
Name: TRT King Island Properties Pty Ltd
BSB: 083-054
Account: 390562649
NAB

Cancellation Policy

As a small boutique property our business depends on maximising occupancy, and cancellations often result in empty
properties due to limited flights and for booking lead times and limited capacity.
Cancellations prior to 60 days of arrival will have total monies paid refunded, less deposit paid or 20% of the whole booking. Whichever is greater.
No booking is confirmed until a non-refundable deposit has been collected.
Cancellations within 60 days of arrival - all monies will be forfeited, unless all nights can be resold.
An exception to the above is public holidays and Christmas period to January 14th, where cancellations within 3 months
will forfeit all monies. No refund will be given in the event of non-arrival, or for any unused nights due to flight/weather
disruption. At property manager's discretion if any alternative options are available they will be offered. If we can fully
resell your booking all monies will be refunded or held in credit, less deposit. The owners will make every effort to ensure
the property is available as booked. However the owners reserve the right to make alterations to bookings due to
unforeseen circumstances.
We highly recommend that you protect yourself with travel insurance