The Bolthole Pirates Bay

Terms & Conditions

TERMS + CONDITIONS.
We welcome guests to this beautiful property where you can unwind in comfort and luxury. We ask that you take the time to read the Terms and Conditions of this agreement carefully. By booking and paying the deposit, you and each occupant agree and accept these terms and conditions. You also acknowledge that this contract terminates upon the final vacation of the property.

Respect: The house and grounds must be respected at all times and we reserve the right to enter and inspect the property at any time if we feel appropriate to do so. We also reserve the right to remove any guests who do not adhere to this condition. Any breach of the terms and conditions will result in guests being removed from the property. It is expected that the property and furnishings be returned in the exact same condition at the end of a stay as at the beginning. Before booking, please understand it is a requirement that damage is a responsibility of the guest and that the guest will meet any costs of making good.

Check-in/out + Keys: Check-in is from 3pm onwards and check-out is at 10am. Keys are available in the guest key safe in the courtyard near the front door of the Bolthole. Only one set of keys will be provided to the guest and they must be left in the key safe upon departure. In the case of this set of keys being lost a Locksmith will be called to change the key barrel of all doors affected and this amount will be deducted from the ‘Bond’

Smoking + Pets: There is strictly no smoking inside the property, and we ask also you to leave your pets at home as they are not permitted. If anyone smokes inside the house, there is an extra cleaning charge fee of $200. If in our opinion, the building still smells of smoke after cleaning an additional two nights accommodation will be charged. This will allow the property to be aired. In the event of this happening, any associated costs in finding alternative accommodation and transport for displaced guess will also be charged. If a pet is brought to the property, a departure guarantee of $150 applies and your tenancy will be terminated.

Loss, Damage or Injury: The owners of the Bolthole and their respective employees and agents, take no responsibility whatsoever for loss or damage of any property, or personal injury or death, of any occupant, guest or invitee of any such occupant and they each exclude all liability to the maximum extent permitted by law. The occupants acknowledge the environment in which the property is located and must take extreme care including, without limitation, observing safety signage, fire and safety directions and procedures and exercise caution whilst inside and when venturing outside the property. Occupants must report breakages immediately (or as soon as practical) and are responsible for loss or damage of property belonging to them, or their guests, and for the damage or loss of property belonging to the property during their stay. Please take care swimming or kayaking in Pirates Bay as it is subject to strong currents and weather conditions can change quickly.

Breach: A breach of any of the above will permit the owner to cancel or amend a booking, refuse access or occupation or immediately terminate a tenancy. Refunds will not be paid on terminated tenancies and penalties may apply in the event of parties/events. All details must be filled out correctly and payment processed before the confirmation of booking. We do not refund for problems such as, but not limited to, plumbing, electrical, television, WiFi not working, light globes out, any appliances, blackouts etc. We will endeavor to fix all problems as soon as practically possible.

Payment Policy

The deposit is 25% of the total rental amount and is due via visa/mastercard at the time of booking. If direct deposit is your preferred method of payment, you may transfer the deposit to The Bolthole Pirates Bay account within three days from the date of the booking. If the deposit is not received within this time the reservation will lapse. The balance of the rental is payable four weeks before the check-in date and failure to do so will result in a cancelled reservation and your deposit will be forfeited.

Payment can be made via visa, mastercard, amex or a direct deposit to The Bolthole Pirates Bay Pty Ltd business account. Please use your reservation number and surname as the reference if you are paying via direct deposit. The account details for this are BSB 067-105 ACC 1056 6027.

Access to the property will not be available unless full payment has been made. Rates quoted are correct at the time of booking but are subject to change until the reservation is paid in full. All credit card transactions are subject to transaction fees.

Cancellation Policy

Before final payment: dates changes are permitted free of charge, subject to availability and any applicable price difference. In the event of cancellation, the guest will forfeit their deposit.

After final payment: date changes are not permitted and the reservation is non-refundable. If The Bolthole can manage to re-let the property for the same dates, the partnership will refund all monies paid by the guest minus an administration fee of $150.

All cancellations by the guest must be communicated in writing to The Bolthole Pirates Bay via email to stay@theboltholepiratesbay.com prior to the check-in date. If guests vacate The Bolthole prior to their confirmed departure date, no refund is made on any unused portion of rent.

Bookings are accepted in good faith. The Bolthole Pirates Bay will not be liable for damages of any kind should the booking have to be cancelled due to unforeseen circumstances. If bookings are cancelled every effort will be made to find alternative accommodation, although the quality and price of such accommodation can’t be guaranteed.