The Cirque Serviced Residences

Terms & Conditions

Reservation Guidelines:
1. Reservation/s will be pencil booked for Three (3) days upon the date of the reservation and will be automatically released by the system if not guaranteed
on the given option date.
2. Cancellation and/or Modification is only allowed Fourteen (14) days prior the date of the arrival once guaranteed
3. Bookings less than Fourteen (14) days prior the date of the arrival is considered as non-refundable and cannot be modified and/or cancelled
4. In case of NO SHOW, 100% full charge penalty will be deducted to the credit card details provided and non-refundable for cash deposits.

Check-in:
1. Hotel Guest and their companion/s must register upon check-in and present a valid Government issued I.D.
2. A security deposit of Php 2,000.00 per room per night shall be collected upon check-in.
3. Standard Check-in time is 2:00 pm and Check-out time is 12:00 nn the following day.
4. Maximum room capacity is 2 adults + 2 kids 10 years old and below for 1BR Flat and 1BR Loft, 4 adults + 2 kids 10 years old and below for 2BR Suite.
5. All hotel guest visitor should register at the Front Desk and can only stay at the guest room until 10:00 pm only. (Extra person charge of Php 1,250.00 per person will apply).
6. Swimming Pool is exclusive for hotel guest only. Visitor will be charged at Php 350.00 for adult and Php 200.00 for kids 10 years old and below.
7. Pet/s is allowed, 1 pet per room (20 lbs) below only may stay for free for direct bookings only and with charge of P1,500 for OTA bookings. Additional Security deposit of Php 2,500.00 will be collected upon check-in on top of the room security deposit.
8. Balcony is one of the room features that can be accessed by the guest. In this regard, the hotel will not be liable in any incident pertaining to the usage of balcony.

Check-out:
1. All room key card/s should be surrendered upon check-out, lost or damaged key card shall be charged amounting to Php 300.00.
2. All borrowed items should be surrendered upon check-out. Lost or damaged items shall be charged accordingly.
3. Any losses or damages inside the room or any hotel property shall be charged accordingly.
4. Room utilized as a party place will be charged an additional fee of Php 2,000.00 and additional fee of Php 5,000.00 for misused room.
5. For all unsettled charges, the hotel shall have the right to charge the unpaid charges to the incidental deposit left by the guest.

***I hereby affix my signature and give my personal information above for the purpose of guest registration to this hotel. I also fully understand and acknowledge the hotel rights to impose the terms and conditions during my stay.

Payment Policy

TO GUARANTEE VIA BANK DEPOSIT - 100% of your total reservation should be settled Three (3) days after making the reservation/s. Deposit is non-refundable but can be rebooked for bookings covered of 14 days cancellation period. For bookings less than Fourteen (14) days, deposit is non-refundable and non-amendable. TO GUARANTEE VIA CREDIT CARD- Fill out and sign attached Auto-debit form and send via Fax/Email, Credit Card will be Pre-authorized 100% of the total booking Thirteen (13) days prior the date of the arrival, for bookings less than 14 days, Credit card will be Pre-authorized 100% on the booking date. For Bank Deposit

Cancellation Policy

CANCELLATION/NO-SHOW CHARGE: A one (1) night fee shall be charged for cancellations made three (3) days and/or seventy-two (72) hours before check-in / arrival date. Full rate equivalent to the whole duration of the stay shall be charged for cancellations made on the day of guest’s arrival. The Hotel has the right to release non-guaranteed reservations on or three (3) days on or before the day of arrival.