The Gallery Khaoyai Hotel and Residence

Terms & Conditions

Check-in & Check-out
Check-in by 14:00pm and before 22:00 on the day of arrival
Check-out by 12:00 on the day of departure
However, late check-in is available. Please contact our staff.

Damages
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.

Lost Property
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.

Smoking
Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco and e-cigarettes, is only allowed in designated areas.

Pet
We do not accept pets throughout the accommodation

Parking
Where free on-site parking is provided guests accept that they park their vehicles at their own risk.

Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.

Cancellation Policy

Guest who need to cancel a booking should contact us as soon as possible. Deposits or payment already paid are only returned in accordance with the following conditions;

Cancellation made 7 days or more in advance of arrival date = Full deposit refund

Cancellation made 7 days or less of arrival date = One night stay charged.