Manly's Hidden Gem

Terms & Conditions

We look forward to welcoming you to Manly's Hidden Gem - please make sure you are aware of any restrictions for your own areas/states and the Northern Beaches. If there is a lockdown on the Northern Beaches or for Greater Sydney and/or your border is closed, we will allow a change of date. We will accept a cancellation 3 days prior to arrival with no fees applying, however, any cancellation after this 3 day period will result in full payment and no ability to change dates no matter what circumstances prevent you from coming.

If our office is unattended at the time of your check in, we will advise you to send us a photo screen shot of your drivers license/passport etc - once this has been verified then we will send to you by sms your key box code where you will find your key and further instructions. Please contact us direct 9am to 7pm daily by calling 0449 541 195

Guests may check in after hours however it is the guests responsibility to ensure they contact our office prior to 6pm.
This is a no party boutique hotel, noise should be kept to a minimum. Smoking is only allowed in the garden area.

Payment Policy

PAYMENT POLICY:

TO CONFIRM the reservation your credit card will be charged the full amount - all reservations are either non refundable or if booking is a flexible reservation and cancelled 3 days prior to arrival full refund available. Does not apply to long weekends, public holidays, easter, 19th December to 15th January every year.

PRE AUTHORITY:
A pre authority charge will be placed on your credit card (no debit cards) prior to arrival and/or upon arrival for any damage, loss of keys, unpaid account , pet cleaning fee if applicable. You will be required to provide drivers license/passport and credit card matching the name on the reservation.

If you wish to pay direct into our bank account thus avoiding credit card charges:
DIRECT BANK TRANSFER TO:

Bank Name: Commonwealth Bank
Account Name: Manly's Hidden Gem
BSB: 062 197
Account No: 1104 8226

REF: Booking name

EMAIL: Send copy of receipt to
bookings@manlyshiddengem.com.au

A 2.% surcharge charge applies to all Australian VISA or MASTERCARDS, and (3.% for international cards). A 3.0% surcharge applies for American Express payments.

Cancellation Policy

DURING COVID-19 we know reservations may need to be cancelled/postponed due to the uncertainty of state borders closing or lockdowns. These are all out of our control, therefore guests wishing to cancel their bookings 3 days prior to arrival a full refund is available if booked directly with us, however, guests cancelling less than 3 days prior to arrival may be charged a 50% cancellation fee or 100% cancellation fee if cancelled 48 hours or less prior to arrival.
This does not apply to bookings 19th December to 15th January each year, long weekends, holiday period, easter/school holidays - its at the discretion of the hotel to charge the total amount or a % An admin fee may also apply and difference in rate fees depending on new dates.

NO REFUNDS FOR NO SHOWS or CHANGE OF MIND ONCE YOU HAVE BOOKED IN.