The Outback Lodge Manly

Terms & Conditions

AFTER HOURS CALL/LOCK OUT: Each after hours call out will occur a fee of $55 should staff need to attend property.

ADDITIONAL GUEST: We will charge for any additional adult, child, infant or pet and move the reservation as we see fit to accommodate guests, however, additional fees will apply.

ARRIVING PRIOR TO 2pm: Guests arriving prior to 2pm for check-in, have the option of an earlier check-in if room is available at an additional fee of $25

CHECK-IN 2PM - 5PM If arriving outside this time we will send you an sms to your Australian Mobile Number or by email, the code to obtain your key. If you are unsure please call us direct on 0449 541 195 or 02 9976 0414 during business hours 9 - 5pm.

CHECK-OUT 10AM Guests requiring a later check out should speak with reception the day before, fees may apply

DECLINED CARDS: If your credit card declines, we will try to contact you, however, if we do not hear back from you within 48 hours, the reservation will be automatically cancelled without further notice.

EARLY DEPARTURES OR AMENDMENT: No refunds on cancellations/change of mind or early departure.

NOISE & DAMAGE: NO PARTY POLICY. Overly loud and obnoxious behaviour and any damage caused to the propertyis not accepted and guest will be asked to leave the premises immediately with no refund. You will be liable for any guests or visitors causing damage to the property and charged accordingly.

PETS Only certain apartments are pet friendly, if you book an apartment not pet friendly and one is not available you will still be responsible for the accommodation charges but your pet will not be allowed in the apartment. Pet fees apply as an additional charge.STREET PARKING ONLY We may be able to provide a parking permit to guests arriving with their vehicle at check-in, as these are limited by council, we cannot guarantee every guest is able to obtain one. Permit allows guests to leave their cars parked in the Ocean Beach area without having to move their vehicle every 2 hours - charge is $18 per day. Permits not returned at time of check in will be charged an additional daily fee, lost permits will be charged a $500 fee, permits returned late will be charged the daily fee plus an administration fee of $60..

Payment Policy

PAYMENT POLICY:

TO CONFIRM the reservation your credit card will be charged the first night of your booking as a NON REFUNDABLE DEPOSIT

BOOKINGS 18 DECEMBER TO 5 JANUARY: FULL PAYMENT REQUIRED AT TIME OF BOOKING TO GUARANTEE RESERVATION AND ARE NON REFUNDABLE, CANNOT BE CHANGED OR MODIFIED.

PRE AUTHORITY:
A pre authority charge will be placed on your credit card (no debit cards) prior to arrival and/or upon arrival for any damage, loss of keys, unpaid account etc. You will be required to provide drivers license/passport and credit card matching the name on the reservation.

FINAL payment is required 7 days prior to arrival (does not apply to Xmas/New Year, Easter or Long weekends full payment charged immediately and is non refundable) - we suggest a
DIRECT BANK TRANSFER TO:

Bank Name: Commonwealth Bank
Account Name: The Outback Lodge
BSB: 062 197
Account No: 10666161

REF: Booking name

EMAIL: Send copy of receipt to
bookings@theoutbacklodge.com.au

A 2.5% surcharge charge applies to all Australian VISA or MASTERCARDS, and (3.5% for international cards). A 4.2% surcharge applies for American Express payments.

Cancellation Policy

If cancelled or modified up to seven (7) days before date of arrival, no fee will be charged - CANCELLATION must be done by email if booked direct with us, alternatively, if booked through a 3rd party you must cancel direct with them.

Any Non Refundable deposit or reservation made under these terms, NO REFUND AVAILABLE.

NO REFUNDS FOR CHANGE OF MIND OR NO SHOWS.