Tocumwal Chocolate School

Terms & Conditions

Children
Adults only accommodation – 18 years and over.

Groups
We do not accept stag, hen, or group bookings.

Pets
We regret that we are unable to accept pets.

Non-availability of Accommodation
We would only cancel your reservation if your accommodation was unavailable for reasons beyond our control. We would, however, attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the reservation. Our liability would not extend beyond this refund.

Arrival
Rooms are available from 3pm on the day of arrival and we kindly ask that you check in before 6pm. Please note we do not offer a permanent reception and therefore if you would like to check-in outside of these times it must be agreed prior to your arrival. Any rooms not occupied, or communications of lateness not made by 6pm will be considered as a no-show and Tocumwal Chocolate School has the right to re-let any such room.

Unregistered Guests
All guests are required to register on arrival. Management reserves the right to charge a fee of $150.00 per non-registered guest per night.

Departure
You are requested to check out of your room(s) by 10am on the day of departure, unless otherwise arranged. We reserve the right to charge any guest who has not vacated their room by this time a subsequent night at the appropriate daily tariff. We are happy to safely store luggage if your planned departure time from Tocumwal Chocolate School is later in the day.

Liability
The management will not accept responsibility for any valuables lost or mislaid unless handed in for safe custody. The free, off road, car parking spaces are for patrons use, but we take no responsibility for any damages or losses incurred to vehicles in the car park, or property contained therein. You are reminded to take the usual precautions and not leave any valuables or other items on show in their vehicles. Our total liability to you is limited to the price of the booking and under no circumstances will we be responsible for any indirect or special damages.

Privacy Policy
Any personal data we collect from you, or that you provide to us, will be processed under the terms of the General Data Protection Regulations. Full details of our Privacy Policy can be found on our website.

Damage and Breakages
We kindly ask you to report any damage to fixtures and fittings as soon as it occurs as this will help ensure that repairs, replacement, or cleaning works are carried out immediately and may help reduce the risk of further damage.
Whilst we understand that accidents happen, we do reserve the right to charge for any cleaning or replacement costs.

Smoking/Vaping
In compliance with legislation, it is illegal to smoke anywhere within the premises or grounds of Tocumwal Chocolate School. We apply the same rules to vaping. Guests either found smoking/vaping within their rooms or remains of signs of smoking/vaping by leaning out of the windows will be asked to leave, with any accommodation monies already paid non-refundable. They will also be charged a fee of $350.00 to cover deep cleaning costs. We also reserve the right to charge for resetting the fire alarm, relocating guests, cleaning rooms and any other associated costs. For our guests’ convenience, there is a smoking/vaping area at the rear of the property. Guests are respectfully asked to remain in this area when smoking/vaping and that they carefully extinguish any cigarettes/cigars into the containers provided. Please do not dispose of butts and smoking paraphernalia in the Butler’s pantry bin.

The Butler’s Pantry
The butler’s pantry has been designed for you to make light meals and snacks. It is not designed for “cooking”. There are no personal “cooking” facilities at the school, nor can you bring in your own (portable BBQ). We ask that you take advantage of what the school offers and what is available to you in the area.

Use of Wi-Fi
The provision of Wi-Fi services (excluding some restricted sites) is provided free of charge. However, we ask that due care and consideration is given to the amount and time taken downloading data and that all sites visited are of legal status only. Any downloads will be the sole legal responsibility of the operator. For safety purposes laptops should be turned off when left unattended.

Hot Take Away Food
It is important that rooms and furnishings remain clean and fresh for the benefit of all guests. Therefore, the consumption of hot take away food is not permitted in the bedrooms. However, you are welcome to use the dining room for such meals and we will be happy to provide cutlery and plates upon request. If we do discover evidence of hot take away food being eaten in the bedrooms, we will have no alternative but to charge you a deep cleanse charge.

Payment Policy

On booking, you (guest) will be charged to your debit/credit card to secure your reservation. T
Please note that upon making a reservation and paying the non-refundable deposit, a legally binding contract exists between us. You will remain liable for the full amount of the cost of your booking, even if you are unable to take your holiday. Even where you have not paid in full at the time of cancellation, if you cancel outside of the cancellation terms, you will still be liable to pay the full balance due.
If for some reason you do need to cancel your booking, it is important that you tell us at the first opportunity so that we may attempt to re-let your room and minimise your loss.

In the event of an early departure, you will be liable for the full amount of the cost of your stay. In exceptional circumstances, this will be at the discretion of the owner.
We strongly recommend you purchase cancellation insurance to protect you against possible loss.
Payment of Accounts
We kindly ask that all balances are paid on arrival once you have inspected your room(s). Payment can be made in cash or by debit/credit card.

Cancellation Policy

The guest can cancel free of charge until 30 days before arrival. The guest will be charged the total price of the reservation if they cancel within 30 days of arrival.
If the reservation is cancelled less than 30 days before the arrival date, or in the case of a no show, the cost of the entire stay will be charged to the card.
Please note that upon making a reservation and paying the non-refundable deposit, a legally binding contract exists between us. You will remain liable for the full amount of the cost of your booking, even if you are unable to take your holiday. Even where you have not paid in full at the time of cancellation, if you cancel outside of the cancellation terms, you will still be liable to pay the full balance due.
If for some reason you do need to cancel your booking, it is important that you tell us at the first opportunity so that we may attempt to re-let your room and minimise your loss.

In the event of an early departure, you will be liable for the full amount of the cost of your stay. In exceptional circumstances, this will be at the discretion of the owner.
We strongly recommend you purchase cancellation insurance to protect you against possible loss.
Payment of Accounts
We kindly ask that all balances are paid on arrival once you have inspected your room(s). Payment can be made in cash or by debit/credit card.