Upper West Side Apartments

Terms & Conditions

UPPER WEST SIDE APARTMENTS
Address: 220 Spencer Street Melbourne

Please get in contact with me via messaging, email or phone as soon as you make a booking to arrange a suitable time for Check In information.

CHECK-IN
Check-in are available after 1pm and Check-outs are STRICTLY before 10am.
Shortly before your travel date, I will EMAIL you some important information on (1) How to obtain the key, (2) How to access to the apartment

WHERE?
Generally, a representative will meet you at the entrance of the apartment to pass you the key and induct you into the apartment.

KEY
Note that only ONE set of key and key pass will be given. Please keep the key and key pass with you safe at all times as there will be a fee of AU$150 if you misplaced or lose it. There is also a call out fee of AU$150 if you lock yourself out and in the event where we have to come to let you in the apartment again after the initial check-in.

CHECK OUT
Check-outs are strictly before 10am. Place the access card and keys on the round table in the apartment and LOCK the apartment door FROM THE INSIDE and shut the door behind you. You can safely exit the apartment and access the lift to the ground floor without any keys. My Cleaner will come at 10.10am to collect the keys and clean up the apartment.

POOL, GYM AND COMMON OUTDOOR AREA
The Pool, Sauna and Gym can be accessed using your access card on LEVEL 2. You will need your access card to enter and use the facilities. Please bring along a towel from the apartment when using these facilities.

INSIDE THE APARTMENT
Strictly no smoking inside, no house parties, no yelling or loud music please.

WiFi INFORMATION
Username: Listed in front of TV
Password: Listed in front of TV

NOTE: I am not on a heavy plan and the speed may not always be lightning fast. So I provide this for convenience and every care is taken to ensure it works, however, we are NOT an IT technician or Internet Company. So if you critically need internet for your trip, then you will need to get yourself a 4G broadband via a prepaid SIM card. Optus offers a $2/day unlimited call plan with 500Mb/day or try Amaysim which is a value carrier.

COOKING
It’s ok to cook but please be warned that the fire alarm is rather sensitive, so please be sure to open the windows, balcony door and turn on the range hood while cooking, Cos if it goes off, you'll be liable for the costs of the fire truck's visit.

Do help yourselves to the coffee and tea as you wish. Shampoo and body wash in the bathroom is there for your convenience. So are the tissues.

Please be informed that you will be RESPONSIBLE for anyone that you invite in so it is highly recommended NOT to bring any strangers during your stay.

WASHING MACHINE AND DRYER
Note that there are is a washing machine and dyer combo in the laundry cabinet in case you need to use them.

Sufficient fresh sheets, linen and towels will be laid and prepped prior to your arrival. The dryer and washer may still be running when you check-in due to the previous guests load we're drying up. Please let the washing or drying cycle finish before using the dryer and washer for yourself.

Please DO NOT USE the sheets, linen or towels from the dryer...if you want to use the washing machine/dryer then please take out the dry linen and place it in the cupboard.

RUBBISH BIN AND CENTRAL RUBBISH SHUTE
There is a rubbish bin underneath the kitchen sink (inside the cabinet). Once full, please throw out rubbish at the central rubbish shute, which is located in the Utility/Rubbish room located at the corner side of the lift well on every Level. (Apartment number 01-05 side)

CLEANING
Please ensure that you clean up after yourself. Please place all rubbish in the bin or if the bin’s full, throw them into the rubbish shute. Be sure to place all the used kitchenware into the dish washer, put in a dish washer tablet and turn it ON before you leave.

There are cleaning products on top of the washing machine and the dishwasher tablets is in the cabinet underneath the kitchen sink. Let's be clear here, there will be an additional cleaning surcharge of AU$100 if my place is found to be deliberately left in a bad and dirty state or dirty dishes are left uncleaned in the sink or dishwasher.

NO SMOKING AND SHOES OFF CARPET
Outside ONLY please. Please do not smoke inside the apartment because as a non-smoker with allergies, I am very sensitive to the smell. Again, if found that you have smoke inside the apartment, the cost to sanitized the place of AU$100 will be passed on to you.

Shoes are not allowed on carpeted areas.

DAMAGES
Please do not cause any superficial damage to the apartment and furniture. A careful check list is carried out to record the condition of the apartment prior to your check in and another thorough inspection is carried out upon your check out.

LAST BUT NOT LEAST
Now that we've got all the formality out of the way, please relax and enjoy the place! Rest be assured that I am a very fair person to deal with and I do like to look after my guest to the best that I can when hosting someone at my home. Feel free to enjoy and utilize anything you like inside the apartment! Last but not least... Do have fun in Melbourne and stay WARM (Tips: Melbourne weather changes rapidly sometimes therefore some refer to it as having four Seasons in a day! So always bring a jacket around)!! :-)

Other than that enjoy your stay and WELCOME!

To access the apartment:
Address: 220 Spencer Street Melbourne
Step 1. GO INSIDE entrance next to the ‘PHO 24’ restaurant
Step 2. TURN LEFT at the end through the glass door
Step 3. Entrance is at the end, second SECURE glass door at the RIGHT SIDE. Use your access card to enter the SECURE glass door.
Step 4. Once inside, TURN RIGHT and walk in. Elevators/Lift are there.
Step 5. Select Lifts that go to your floor. Use your access card inside Lift before pressing your Level.
Step 6. Once you are out from the lift , look for your apartment number.

To access other common areas:

•The Pool and Gym can be accessed using your access card on LEVEL 2
•Common area Rubbish Shute is located in the Utility/Rubbish room at the lift well on each Level.

EMERGENCY CONTACT NUMBER
Please FOLLOW ALL BUILDING EMERGENCY instructions and follow EXIT signs.
Ben +61413682258 (Guest Assist)
Mike +61421120678 (Backup Guest Assist)
Ken +61478530678 (Reservations)
Police, Fire brigade or Ambulance 000
Airbnb emergency number 02 8520 3333

Payment Policy

Full payment is required at the time of reservation. A valid credit card is required to confirm your reservation. We accept VISA, Mastercard and American Express.

Cancellation Policy

Cancellation outside 30days from the date of travel will receive 50% refund on the total reservation cost and any cancellations within the 30days there will be no refund.