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BEACH HOUSE - DIRECT

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BUSH SPA & HOT-TUB COTTAGE - DIRECT

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TREEHOUSE COTTAGES - DIRECT

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ECO COTTAGE WITH HOT TUB - DIRECT

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ECO SPA COTTAGE - DIRECT

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ECO COTTAGES - DIRECT

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Property Information

Wanderers Retreat
+61 2 49821702
7 Koala Place
One Mile Beach NSW 2316 Australia

About us
Wanderers Retreat eco resort is a very special place. Situated in 1.6 hectares of tranquil melaleuca rainforest, a natural koala habitat, with walking access to the beautiful One Mile Beach, Boat Harbour or Kingsley Beach.

Our unique location is just 2.5 hours from Sydney and 25 minutes from Newcastle airport.

Stockton Beach, nearby, has 32 km of the longest moving sand dunes in the southern hemisphere. These truly awe-inspiring dunes reach heights of over 40 meters with slopes up to 60 degrees to form a majestic, moonscape.

Port Stephens area is filled with fantastic restaurants, cafés, wineries and breweries just waiting to be explored. Enjoy an evening of fine dining or unwind with an alfresco brunch and a cup of coffee, the choice is all yours.

We have the perfect location for a weekend away or a relaxing holiday escape for the busy lifestyle of today.

Our Cottages
Wanderers accommodation consists of a unique selection of one to four bedroom individual private cottage accommodation. Ideal for couples and family getaways. Our various cottage styles are sited for maximum privacy in the tranquility of a natural rainforest setting. Walk along paths to your cottage that wind amongst ferns and rainforest for a very private and secluded setting.

All cottages are self-contained and include; Free WiFi, BBQ’s on the verandahs, AC, DVD player, laundry, off street parking.

Relax beside the12 metre freeform saltwater pool. Maybe get a visit from the local possums or spy a koala from your verandah.

Things to do
Play or just soak up the sun by the pool, go snorkeling, fishing, take a surf lesson, ride a bike or walk on one of the many tracks within Tomaree National Park just 400 metres away.

Go whale and dolphin spotting from our local beaches or take a cruise. One Mile Beach and Boat Harbour provides excellent vantage points to watch the annual whale migration, which runs from March to early November each year.

Port Stephens is a play ground with so much to do; Tomaree Head lookout; golf; cinema; bushwalking; cycling; surfing; shopping; marina; medical facilities; clubs and pubs; markets; restaurants; winery and brewery; ferries; harbour cruises; ten pin and lawn bowls; tennis; jet skiing; kayaking; cafes and the list goes on….

Do a day trip to the nearby Hunter Valley and partake of the famous wine district or explore the spectacular World Heritage-listed Barrington Tops National Park
Wanderers Retreat is ideal for short to medium stay getaways.
Indulge yourself to a truly unforgettable high quality escape with unique character marked by picturesque surroundings and great accommodation.

Property Features

  1. Free WiFi
  2. Broadband Internet Access
  3. Day Spa
  4. DVD Library
  5. Outdoor Swimming Pool
  6. Guest Laundry
  7. Non-Smoking Property
  8. Free Parking
  9. Air Conditioning
  10. Spa
  11. Non-Smoking Rooms
  12. Fire Place
  13. BBQ Area
  14. Tour Desk
  15. WiFi Internet
  16. Coastal Walks, Fish, Kayaking, Sailing

Accommodation Details

BEACH HOUSE - DIRECT Book

Great for large families and small groups
The Beach Spa House is the perfect place to escape the stress of everyday life.
This luxurious and spacious 4 bedroom house can accommodate up to 9 people and is the perfect place from which to explore the beautiful surrounds of Port Stephens.

Superb Comfort
The house has been created with superb comfort in mind.
The 6-8 person outdoor spa. Fully equipped kitchen complete with dishwasher, access to a verandah from most bedrooms, stylish lounge and dining areas with internet access make this a perfect spot to unwind.

  1. 2nd bathroom
  2. Bath
  3. Lounge Area
  4. En-Suite Bathroom
  5. Television
  6. 3 Queen Beds
  7. Kitchen
  8. Microwave
  9. Air conditioned
  10. Toaster
  11. 3 Single Beds
  12. Tea/Coffee Making
  13. Weekly Room Service
  14. Shower - separate
  15. Verandah
  16. Fridge - Bar Fridge
  17. Laundry Facilities
  18. Dining Setting
  19. Alarm Clock
  20. Washer and Dryer
  21. Fridge - Fullsize
  22. Complimentary toiletries
  23. Dishwasher
  24. Jacuzzi
  25. Wireless Internet
  26. Balcony
  27. Linen and Towels Provided
  28. Outdoor Setting
  29. Spa
  30. Iron/Ironing board
  31. Barbeque
  32. Cots Available
  33. Oven
  34. Stove top

Wanderers Retreat

BUSH SPA & HOT-TUB COTTAGE - DIRECT

BUSH SPA & HOT-TUB COTTAGE - DIRECT Book

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Ambiance, luxury, atmosphere, mood. These words spring to mind when describing the luxurious Bush Spa Cottage.
The one bedroom luxury Bush Spa Cottage is designed specially for couples.
Your Bush Spa & Hot-tub Cottage is equipped with a luxury private internal double SPA, and you can indulge in a private use outdoor Hot-Tub, cozy around the gas fired log fireplace in the winter months, air conditioning, and private BBQ facilities.
There are other little things that will make your luxury stay a memorable one – robes, chocolates, complimentary sparkling wine, carafe of port and the privacy of Wanderers Retreat’s bushland setting.

  1. Outdoor Setting
  2. Bathrobes Provided
  3. Weekly Room Service
  4. Shower over Bath/Spa
  5. Linen and Towels Provided
  6. DVD Player
  7. Spa
  8. Wireless Internet
  9. Barbeque
  10. Verandah
  11. Oven
  12. Kitchen
  13. Dining Setting
  14. Bath
  15. Lounge Area
  16. Queen bed
  17. Stove top
  18. Outdoor Setting
  19. Iron/Ironing board
  20. Microwave
  21. Fridge - Fullsize
  22. Tea/Coffee Making
  23. DVD Player
  24. Bathrobes Provided
  25. Weekly Room Service
  26. Air-conditioning
  27. Television
  28. Oven
  29. Spa
  30. Wireless Internet
  31. Fully equipped kitchen
  32. Toaster
  33. Queen bed
  34. Kitchen
  35. Dining Setting
  36. Hairdryer
  37. Complimentary toiletries
  38. Fridge - Fullsize
  39. Stove top
  40. Heating
  41. Balcony
  42. Linen and Towels Provided
  43. Air-conditioning
  44. Tea/Coffee Making
  45. Jacuzzi
  46. Shower over Bath/Spa
  47. Verandah
  48. Fully equipped kitchen
  49. Television
  50. Ceiling Fans
  51. Barbeque
  52. Lounge Area
  53. Hairdryer
  54. Toaster
  55. Shower over bath
  56. Bath
  57. Microwave
  58. Balcony
  59. Complimentary toiletries
  60. Linen provided
  61. Iron/Ironing board

Wanderers Retreat

TREEHOUSE COTTAGES - DIRECT

TREEHOUSE COTTAGES - DIRECT Book

Perfect For Couples - Spoil yourself and the one you love at Wanderers Retreat, elevated amid the rainforerst foliage in luxury Tree House accommodation.
Designed specially to suit the individual needs of couples looking for a private and secluded getaway. The ambiance conveys feelings of luxury and intimacy, yet the soaring ceilings and generous use of glass create a sense of spaciousness.
Our three luxury tree houses have their own unique look, feel and personality. Each is equipped with your own luxury private double spa, air conditioning, undercover parking and private BBQ facilities.
There are other little things that will make the stay a memorable one.
Included are robes, chocolates, complimentary sparking wine, a carafe of port to enjoy with a late night coffee and the privacy of a Treeshouse wilderness setting.

  1. Non-Smoking
  2. Hairdryer
  3. Iron/Ironing board
  4. Tea/Coffee Making
  5. Linen and Towels Provided
  6. Outdoor Setting
  7. Balcony
  8. Bathrobes Provided
  9. CD Player
  10. Verandah
  11. En-Suite Bathroom
  12. Heating
  13. Jacuzzi
  14. Large Balcony/Terrace
  15. Lounge Area
  16. Queen bed
  17. Shower over Bath/Spa
  18. Spa
  19. Television
  20. Microwave
  21. Fridge - Bar Fridge
  22. Barbeque
  23. Stairs
  24. Toaster
  25. Wireless Internet
  26. Air conditioned
  27. Bath
  28. Kitchenette
  29. Complimentary toiletries
  30. Dining Setting

Wanderers Retreat

ECO COTTAGE WITH HOT TUB - DIRECT

ECO COTTAGE WITH HOT TUB - DIRECT Book

Our Eco Cottage with Hot Tub is a unique cottage and is the ideal spot if you wish to dream away the day in your own 4 – 5 person hot tub. Our bedding arrangement equally suits couples and families with 1 x double bed in the master bedroom and a “tri bunk” (double below with a single above). The kitchen is fully equipped with full size gas stove, 2 door fridge amongst the inclusions.
Add to the setting an external hot tub on the verandah, along with exclusive use of a Weber Family Q BBQ, which is ideal for a cooling drink while doing a spot of bird watching and just, plain, relaxing.

  1. Non-Smoking
  2. Fully equipped kitchen
  3. Barbeque
  4. Stove top
  5. Verandah
  6. 2 Double Beds
  7. Shower - separate
  8. Iron/Ironing board
  9. Tea/Coffee Making
  10. Linen provided
  11. Dishwasher
  12. Alarm Clock
  13. Jacuzzi
  14. Large Balcony/Terrace
  15. Lounge Area
  16. Outdoor Setting
  17. Hairdryer
  18. Spa
  19. Ceiling Fans
  20. Wireless Internet
  21. Oven
  22. Balcony
  23. Bunk Beds
  24. Clock Radio
  25. Dining Setting
  26. Fridge - Fullsize
  27. Heating
  28. Kitchen
  29. Toaster
  30. Complimentary toiletries
  31. Air-conditioning

Wanderers Retreat

ECO SPA COTTAGE - DIRECT

ECO SPA COTTAGE - DIRECT Book

Our Eco Spa Cottages are perfect cottage for a family or something special for couples that are away for a short break. Sited for privacy and fully equipped with all the mod cons you can tailor your break to your style.

Add to the setting an internal two person corner spa bath for privacy. A Weber Family Q BBQ for your exclusive use is on the veranda for cooking up a treat. An ideal location for a cooling drink while doing a spot of bird watching and just, plain, relaxing.

  1. Non-Smoking
  2. Fully equipped kitchen
  3. Bath
  4. Tea/Coffee Making
  5. Verandah
  6. Dishwasher
  7. Shower - separate
  8. Iron/Ironing board
  9. Large Balcony/Terrace
  10. Lounge Area
  11. Double Bed
  12. Alarm Clock
  13. Jacuzzi
  14. Ceiling Fans
  15. Microwave
  16. Outdoor Setting
  17. Hairdryer
  18. Spa
  19. Television
  20. Wireless Internet
  21. Oven
  22. Balcony
  23. Bunk Beds
  24. Clock Radio
  25. Dining Setting
  26. Fridge - Fullsize
  27. Heating
  28. Kitchen
  29. Toaster
  30. Complimentary toiletries
  31. Air-conditioning
  32. Barbeque
  33. Stove top
  34. Linen and Towels Provided

Wanderers Retreat

ECO COTTAGES - DIRECT

ECO COTTAGES - DIRECT Book

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These 2 bedroom cottages cater for up to 5 people. The kitchen is fully equipped with full size gas stove, 2 door fridge amongst the inclusions. Come and stay, see firsthand what makes us so special and unique. Experience the rainforest and beach, the wildlife and the crystal clear evening skies.
Our cottages are positioned for privacy in a rainforest setting. Enjoy a short break, annual holiday or weekend away in one of our cedar clad individual cottages. Relax with friends, a cuppa or a glass of wine on the full length covered verandah.
The bathroom is equipped with a shower only. All linen is provided except for beach towels. On the outside is a good sized deck which is partly covered complete with Weber Family Q BBQ and table and chairs.

  1. Non-Smoking
  2. Stove top
  3. Air-conditioning
  4. Lounge Area
  5. Barbeque
  6. 2 Double Beds
  7. Tea/Coffee Making
  8. Fully equipped kitchen
  9. Microwave
  10. Iron/Ironing board
  11. Outdoor Setting
  12. Television
  13. Shower - separate
  14. Wireless Internet
  15. Bunk Beds
  16. Oven
  17. Toaster
  18. Hairdryer
  19. Dining Setting
  20. Kitchen
  21. 2 Single Beds
  22. Linen and Towels Provided
  23. Balcony
  24. Non-Smoking
  25. Stove top
  26. Fridge - Fullsize
  27. Verandah
  28. Heating
  29. 2 Double Beds
  30. Tea/Coffee Making
  31. Air-conditioning
  32. Lounge Area
  33. Barbeque
  34. Outdoor Setting
  35. Television
  36. Fully equipped kitchen
  37. Microwave
  38. Iron/Ironing board
  39. Oven
  40. Toaster
  41. Shower - separate
  42. Wireless Internet
  43. Bunk Beds
  44. 2 Single Beds
  45. Linen and Towels Provided
  46. Hairdryer
  47. Dining Setting
  48. Kitchen
  49. Fridge - Fullsize
  50. Verandah
  51. Balcony
  52. Non-Smoking
  53. Stove top
  54. Air-conditioning
  55. Lounge Area
  56. Heating
  57. 2 Double Beds
  58. Tea/Coffee Making
  59. Fully equipped kitchen
  60. Microwave
  61. Barbeque
  62. Outdoor Setting
  63. Television
  64. Shower - separate
  65. Wireless Internet
  66. Iron/Ironing board
  67. Oven
  68. Toaster
  69. Hairdryer
  70. Dining Setting
  71. Bunk Beds
  72. 2 Single Beds
  73. Linen and Towels Provided
  74. Balcony
  75. Complimentary toiletries
  76. Kitchen
  77. Fridge - Fullsize
  78. Verandah
  79. Heating

Terms & Conditions

To help facilitate an enjoyable stay for all of our guests, we ask that you read and follow these requirements of management.

By staying at WANDERERS RETREAT, you accept these terms and conditions and responsibility for your actions, the actions of those travelling with you and of any visitors, for compliance with these Terms and Conditions.

Please note that Wanderers Retreats Terms & Conditions (T&C's) as detailed per below always take precedent over any variations that may be found in the T&C's promoted by external Booking Agencies.

 1.  Payment Policy:  Wanderers Retreat to confirm your reservation requires a 50% deposit of your total tariff at the time of making your reservation.  The credit card details provided by you at the time of making the reservation will be debited by 50% of the total tariff plus the full merchant fee when applicable.

The balance of your booking tariff is required to be paid 14 days* prior to arrival. All accounts must be settled 14 days* prior to arrival unless prior arrangements are made. If the reservation is made less than 14 days before arrival, then the full amount is due. The deposit and balance can be processed at any time after the above times.    

You, by staying at Wanderers Retreat, do duly authorise Wanderers Retreat to directly recover Excess Charges that may apply from your stay against the Credit Card provided for the reservation. Please refer to Excess Charges Policy below for details of this Condition of your stay.

We accept Visa and Mastercard.  Merchant fees will be applied at the rate of 1.1% for all Mastercard and Visa transactions.   Direct deposits are fee free.

Confirmation of your reservation means you agree to abide by Wanderers Retreats house rules, and the following booking terms and conditions

2.  Cancellation policies.  Please carefully check the details of your reservation to ensure we have your selection correct.
For reservations other than Christmas Holidays (NSW Christmas public school holidays): Cancellations or date changes made up to 30 days prior to check-in will be fully refunded, less a $50 administration fee and merchant fees incurred. Cancellation or date changes made within 30 days of check-in date are subject to 100% of the total tariff and merchant fees incurred unless the Retreat can be re-booked.

For Christmas Holiday reservations (the NSW Christmas public school holidays): Cancellations or date changes made up to 60 days prior to check-in will be fully refunded, less a $50 administration fee and merchant fees incurred. Cancellation or date changes made within 60 days of check-in date are subject to 100% of the total tariff and merchant fees incurred unless the Retreat can be re-booked.

The Retreat, at its discretion, offers a cancellation credit for some emergency cancellations. To qualify the reservation must be greater than 7 days, be fully paid at the time of cancellation, and the Client must demonstrate to the Retreats satisfaction that a genuine personal emergency has prevented their intended stay. The funds paid, less a $50 administration fee and merchant fees incurred, will be held in your client account and you will be given 6 months to use this credit.

In the event of a necessary date change or cancellation, all reasonable steps will be taken to rebook the Retreat at the same rate as your booking. If re-booked, funds paid will be refunded less a $50.00 admin charge and merchant fees incurred.

2 a. COVID-19 Cancellation Policy. COVID-19 is a known risk. The Retreat, at its discretion, offers a cancellation credit for some emergency COVID cancellations. This policy applies to all new reservations booked from the 20th May 2020. To qualify; the guest named on the reservation must be under a personal directive by the State Health Authorities to self-isolate due to COVID19 and that this directive has a direct impact on their stay.

The Retreat at its discretion offers a credit on funds paid per our credit policy if a guests stay is prevented by State Government travel restrictions, and then only if they cancel their reservation outside the 7 days prior to check-in. For last minute COVID cancellations inside 7 days the standard cancellation conditions apply.

If the Government advice changes and Wanderers is required to close for a period of time, all applicable bookings will be given a non-refundable credit by Wanderers Retreat in accordance with legal requirements under Australian Consumer Law.

3.  Check-ins are from 2.00 pm. Registering with the Service NSW QR Code is government legislated and a mandatory requirement of your check-in. All guests on arrival, must have the Service NSW application functioning on their mobile device and are required to successfully self-register their group members against the Wanderers QR Code provided.

The booking must be under the name of the person checking in. In addition, the Guest must also provide a credit card in the name of the photographic ID. Any additional guests not included on the reservation must be paid for at this time.

We accept late check-ins. Prior arrangements are required if you are intending to arrive late ie weekdays after 6.00pm or weekends after 4.00pm.  We can make check-in arrangements to best suit you.  . All we require is an early phone call telling us what your most likely arrival time is.

4. Check outs time: For cottages and the Beach House the check-out is by 10.00am. 

Treehouses and Bush Spa with Hot-tub Cottage for 2-night stays or longer check-out time is by 12.00 midday. For 1 night stays check-out is by 10.00am. 

If you require a later check out, please ask and it will be accommodated if at all possible. Please do not assume that you can stay past these times. Fees may apply for late check outs. Refer Excess Charges Policy. The key drop is located at Reception to the right of the entrance door.

5.  Smoking Policy. Smoking is not permitted inside the cottages or in or near the swimming pool. Wanderers retreat reserves the right to charge additional cleaning fees to remove smoke odours and recover any other costs associated with the accommodation not being suitable for rental. This condition extends to smoke odours entering the cottage from smoking outdoors where doors and windows have not been closed in an attempt to stop the smoking odours entering the cottage. Refer Excess Charges Policy.

6. No Pets Policy. Pets are not permitted within the property boundaries at any time. Wanderers Retreat is in a koala and native fauna habitat. If you need to bring your pet away on with you, Cubbins Nelson Bay Boarding Kennels & Cattery is located only 2.4km away. Cubbins allows you to take your pet out for day trips to pet friendly beaches and parks.

7.  Noise Policy. Quiet hours are between 10.00pm and 8.30am. All noise that would disturb others must stop between these hours. We want our guests to enjoy themselves and the amenity of the Retreat. It is the Guests obligation to conduct themselves in a manner that does not disrupt the amenity of other guests and that of the Retreat itself. While we encourage you to enjoy your stay, we remind you that Wanderers Retreat is not a "party house". Guests are asked to monitor and control their own group’s noise level, as excessive noise is not permitted at any time.

8.  Visitors Policy. Wanderers Retreat is a "Guests Only" holiday resort. This is to ensure the amenity of the retreat for all guests. Only with Managements prior permission, guests are welcome to invite visitors between the hours of 10.00am and 8.00pm. Visitors must be registered at reception upon arrival for insurance and fire safety purposes. Visitors must comply with all requirements as if they are a staying guest. Visitors must park on the street. Visitors are not to use the properties facilities, including; the WiFi, SPA's, Hot Tubs and Pool. Guests will be required to pay additional tariffs for their visitors if they use the facilities or stay outside the set hours without agreement from Management.

9. Extras and Additional Guests Policy. All extras must be finalised in advance. The booking guest, at check-in, is obligated to advise management of any extra guests they would like to request to have stay with them but who are not currently included on their reservation. Subject to approval the additional payments must be finalised before the extra guest checks-in. For 2 night reservations a minimum of 2 nights tariffs applies for each additional guest. There is no discount for an additional guest staying 1 night.

10. Occupancy Limits Policy. Cottages are advertised with maximum sleeping capacities. There is no capacity for extra beds in the cottages. These limits are strictly enforced for your personal comfort and safety. Please note infants aged 2 and under are included in the occupancy calculations. For the Beach House management discretion applies with respect to additional allowance for infants.

11. Holding Private Functions Policy. Prior permission from management is required to hold a private function on the premises please. A bond may be required. This will likely be in the form of a pre-authorised credit card payment. For events a Council approval and permit will likely be required.

12.  Guests must stay on the defined pathways or grass areas and are not permitted to walk through the gardens. Children are welcome to explore the grounds of Wanderers Retreat however they must not interfere or disturb other guests or their property. Children out of bound areas apply to the Treehouses, Bush Spa Cottage, carports, sheds and private dwellings. Children if not accompanied by an adult are to return to their cottages by 9:30pm. All children, under 15, must be under constant and direct adult supervision while inside the pool area and abide by the pool rules.

13. Guests booking and staying in Cottages with Hot-tubs are responsible for;
a) Ensuring that the Safety Cover, and the Access Gate where fitted, are closed and secured at all times when the Hot-tub is not in direct use.
b) Children must be supervised directly by an adult at all times when in the Hot-tub. Jumping is not allowed.
c) The Hot-tub cover is made of light weight material. The cover will not support any additional weight. The weight of a child will damage the cover. If damaged, the full cost of replacement will be charged to the guests account.
d) Ensuring that no open flames are used in a 5 metre proximity of the Hot-tub eg candles and mosquito coils.
Note: the Hot-tub water quality is monitored and tested daily to ensure your safety. Testing takes around 5 minutes and is generally conduct between the hours of 8.00am and 9.00am.

The Hot-tub , as part of our COVIS Safety Plan, is closed on the morning of check-out from 8.00am. This is to provide time for draining, cleaning, refilling and heating in readiness for the next check-in. We apologise for the inconvenience.

14. Guests booking and staying in Cottages fitted with an internal SPA bath are responsible for the safety of their children. Children must be directly supervised by an adult at all times while the spa bath is holding water.

15. No Open Flames Policy. Supplied candles may be used but only in the fully enclosed lanterns where provided. These are to never be left lit and unattended and never to be used near the hot tub or Spa’s. All other open flames are strictly prohibited at Wanderers Retreat (indoors and outdoors) for your safety. This includes but is not limited to mosquito coils, candles, fires and charcoal burners.

16. A maximum speed of 5km/hr applies to vehicular movement on the property and direction of travel is in a clockwise direction unless advised otherwise. No parking on the grassed areas please.

17. Excess Charges Policy. Wanderers Retreat reserves the right to recover from you Excess Charges for any additional expenses required to return the cottages and surrounds to a suitable condition to what it was at your check-in. To avoid Excess Charges, the cottage and surrounds are to be vacated on time and left in a condition similar to what it was at check-in.

Excess Charges may include but is not limited to the recovery of costs for; damages and restoration, stolen or missing property, excess cleaning costs, late check-out fees, and additional guests not included in the reservation. These costs can also include rental that is forgone due to the condition of the cottage or surrounds.

Wanderers Retreat maintains a very high standard of cleanliness. Before check-out place all crockery, cutlery, pots/pans and glassware in the dishwasher or hand washed, dried and put back in cupboards or drawers, rubbish and recycling into bins provided. BBQ’s are to be left clean.

Guests are to ensure any kitchen items and chairs removed from their original cottage for a group event are returned to the original cottage before departure.
Bedroom and lounge furniture including bed mattresses are not to be relocated or moved. Restoration charges, if moved do apply.

The minimum Excess Charge applied is $100 charge.

18. Loss or damaged key and tag. Keys and the stylised key tag are to be returned to the reception key drop at check-out please. The charge for replacing lost or damaged key and tags is $50.

19. Wanderers will provide waterproof mattress protectors upon request if there is any risk of bed wetting. Extra Charges for professional cleaning will apply for soiled mattresses.

20.  Please report faults, damages and breakages straight away to Management. At Management discretion and subject to normal fair wear and tear, charges may apply for damages and breakages.

21.  Guests and visitors will comply with all the Terms & Conditions, House Rules and any verbal or written instruction issued by staff on behalf of Wanderers Retreat. While we encourage you to enjoy your stay, we remind you that Wanderers Retreat is not "party house" and anti-social or offensive behaviour, drunkenness, aggressive or rude behaviour towards staff, illegal drug use and excessive noise are strictly prohibited.

22. Management reserves the right, without notice, to require any person(s)/group who contravene these requirements to vacate the property immediately. In the event that an eviction does occur, the accommodation is non-refundable.

23. By accepting the terms and conditions of Wanderers Retreat, it is acknowledged that permission is granted to Wanderers Retreat P/l to debit any of the above-mentioned charges to the guests credit card. Notification of such charges will be forwarded to the guest by e-mail to the address notified at the time of the reservation being made. Photographic representation will be satisfactory evidence in the event of dispute for any charges made under these terms and conditions.

24.  A bond, whilst not mandatory, may be charged at the sole discretion of Wanderers Retreat, at any time prior to, or during your stay. A receipt for the bond will be forwarded to the e-mail address advised at the time of making the reservation. The amount will vary depending on the style of accommodation and may be up to the full amount of the reservation total. The likely form of the bond will be in a pre-authorised credit card payment.

25.  Whilst not a condition of staying at Wanderers Retreat, we strongly recommend travel insurance be affected for the duration of your stay with us.

26. Governing Law and Jurisdiction: This Agreement will be governed by and construed in accordance with the laws of the Commonwealth of Australia and the parties submit to the exclusive jurisdiction of the State of New South Wales courts. The Parties will attempt to settle any disputes in an amicable manner by conducting in good faith discussions first.

WANDERERS RETREAT
9th December 2020

Privacy Policy
The Privacy Policy at Wanderers Retreat Port Stephens is simple and straight forward. We do not share your private information with anyone, or any organisation unless required by law.

Payment Policy

1.  Payment Policy:  Wanderers Retreat to confirm your reservation requires a 50% deposit of your total tariff at the time of making your reservation.  The credit card details provided by you at the time of making the reservation will be debited by 50% of the total tariff plus the full merchant fee when applicable.

The balance of your booking tariff is required to be paid 14 days* prior to arrival. All accounts must be settled 14 days* prior to arrival unless prior arrangements are made. If the reservation is made less than 14 days before arrival, then the full amount is due. The deposit and balance can be processed at any time after the above times.    

You by staying at Wanderers Retreat, do duly authorise Wanderers Retreat to directly recover Excess Charges that may apply from your stay against the Credit Card provided for the reservation. Please refer to Excess Charges Policy below for details of this condition of your stay.

We accept Visa and Mastercard.  Merchant fees will be applied at the rate of 1.1% for all Mastercard and Visa transactions.   Direct deposits are fee free.

Confirmation of your reservation means you agree to abide by Wanderers Retreats house rules, and the following booking terms and conditions

Cancellation Policy

2.  Cancellation policies.  Please carefully check the details of your reservation to ensure we have your selection correct.
For reservations other than Christmas Holidays (NSW Christmas public school holidays): Cancellations or date changes made up to 30 days prior to check-in will be fully refunded, less a $50 administration fee and merchant fees incurred. Cancellation or date changes made within 30 days of check-in date are subject to 100% of the total tariff and merchant fees incurred unless the Retreat can be re-booked.

For Christmas Holiday reservations (the NSW Christmas public school holidays): Cancellations or date changes made up to 60 days prior to check-in will be fully refunded, less a $50 administration fee and merchant fees incurred. Cancellation or date changes made within 60 days of check-in date are subject to 100% of the total tariff and merchant fees incurred unless the Retreat can be re-booked.

The Retreat, at its discretion, offers a cancellation credit for some emergency cancellations. To qualify the reservation must be greater than 7 days, be fully paid at the time of cancellation, and the Client must demonstrate to the Retreats satisfaction that a genuine personal emergency has prevented their intended stay. The funds paid, less a $50 administration fee and merchant fees incurred, will be held in your client account and you will be given 6 months to use this credit.

In the event of a necessary date change or cancellation, all reasonable steps will be taken to rebook the Retreat at the same rate as your booking. If re-booked, funds paid will be refunded less a $50.00 admin charge and merchant fees incurred.

2 a. COVID-19 Cancellation Policy. COVID-19 is a known risk. The Retreat, at its discretion, offers a cancellation credit for some emergency COVID cancellations. This policy applies to all new reservations booked from the 20th May 2020. To qualify; the guest named on the reservation must be under a personal directive by the State Health Authorities to self-isolate due to COVID19 and that this directive has a direct impact on their stay.

The Retreat at its discretion offers a credit on funds paid per our credit policy if a guests stay is prevented by State Government travel restrictions, and then only if they cancel their reservation outside the 7 days prior to check-in. For last minute COVID cancellations inside 7 days the standard cancellation conditions apply.

If the Government advice changes and Wanderers is required to close for a period of time, all applicable bookings will be given a non-refundable credit by Wanderers Retreat in accordance with legal requirements under Australian Consumer Law.

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