White Cliffs Hotel

Terms & Conditions

All bookings are accepted on the basis that you have read, understood and agree to abide, and be bound by, the following Terms and Conditions.

Keys will only be issued once you have agreed to the Terms and Conditions and paid all accommodation in full.

Check in time is at 2pm daily however if you wish to arrive earlier please contact the hotel for availability of an early check in.
If you will be checking in any time after 8:30pm we also ask if you contact the hotel to inform staff.

EXTENSIONS
All extensions of bookings must be fully paid when the extension request is made. Extensions cannot be guaranteed and are subject to other bookings in place.

KEYS
All guests are responsible for the safekeeping of accommodation keys and are to be returned at checkout. Any missing keys or remote controls will be replaced in which a cost will be incurred by the guest.

NUMBER OF OCCUPANTS
All accommodation must only be used for private use only and to accommodate the number of guests stated on your booking confirmation.
Exceeding the stated number of guests will result in a termination of booking and you being required to vacate the property immediately without refund.
Charges for additional guests will be debited to your Credit Card without further notice. If the amount owing is above the amount held you hereby accept this liability.

CLEANING
All accommodation bookings are accepted on the basis that all occupants treat the property with the same respect as their own home in accordance with these Terms and Conditions. A professional clean will be carried out on check out and the cost is included in your total booking amount. Mid-stay cleans are available upon request. If a property is found to be left in an unreasonable state at check out, there may be excess cleaning charges involved. This will be determined on a case to case basis and a member of our team will contact the guest to advise of the excess cleaning.

PETS
No pets are allowed either onto the grounds of the property, nor inside the accommodation under any circumstances. Any pets found in accommodation properties will result in a termination of your booking and additional cleaning charges may apply.

DAMAGE
Whilst you are in occupation, you are fully responsible for all breakages and damage caused to the property, its furniture fittings, or any consequent loss suffered by the Property Owner/Agent. Any such breakages, damage or loss must be reported IMMEDIATELY to the Agent and either replaced to the satisfaction of the Property Owner/Agent, or paid for prior to departure.

SMOKING INSIDE PREMISES
There is no smoking inside any of Rental Short Term's Properties.

PERSONAL PROPERTY
Please remember to take your personal property and belongings with you upon your departure as the Property Owner/Agent accept no responsibility whatsoever for any such items left behind. Where there are security doors you are advised to lock up when you are not in habitation.

Payment Policy

All payments are to be made on arrival at the time of check in.

Payments accepted include credit cards (Visa, Mastercard, American Express) along with cash. We do not accept bank transfer unless you are a company which holds an account with the hotel.

Cancellation Policy

For the cancellation of any bookings or should you have further enquiries
or wish to alter your reservation please contact us on 08 8091 6606