Yungaburra Lodge

Terms & Conditions

General
By paying your deposit you are agreeing fully to the terms and conditions outlined below;
1. It is suggested that guests seek travel insurance (particularly for longer stays) to cover cancellations, loss of deposits, medical and other emergencies.
2. Tariff includes firewood and free use of Wi-Fi Internet and Netflix
3. Extra optional items like food baskets, purchased drinks etc must be paid for before departure.
4. Costs will be automatically charged to your credit card otherwise.
5. Guests are responsible for damage, loss or theft from the Lodge. Replacement costs will be automatically charged to your credit card.
6. Gift vouchers are non-refundable and are subject to the same terms as a normal booking.
7. No refund for time unused, unless re-let.
8. Smoking is only permitted well outside the Lodge
9. No loud music or parties are allowed on the property.
10. If guests leave the property in a state worse than that which would be considered after normal use, an extra cleaning charge of $200 will apply.
11. Surcharges and minimum night stays may apply throughout the year.
12. A 15% surcharge is applied for stays between 24th December to 2nd January.
13. Tariffs, booking terms and conditions plus our cancellation policy are subject to change without notice.
14. All tariffs include GST (Goods and Services Tax).
15. Late checkout when available. Price is on request
16. Pets are only allowed in the area allocated outside. Under no circumstances are pets allowed to enter the Lodge
17. Check In: 2 pm or after (please let us know if you think you will be arriving after 7pm)
18. Check out: 10 am or before

Payment Policy

Payment Policies

At the time of booking, you will be required to pay a 50%.- deposit to secure the Lodge, depending on how many nights you have booked.
Deposit payment must be by credit card or bank transfer.
Balance upon arrival to be paid by credit card or cash only.
- Visa and MasterCard – 1.9% fee. AMEX will incur a +2.9% card fee.
- Direct payment to our bank or Eftpos at arrival for balance - Cost Free
- Direct payment must be paid within 3 days of booking. Pay directly to:
* Direct Bank Transfer :
Westpac BSB: 034 160
Account Number: 328 721
Account Name: Yungaburra Lodge
Reference: Your surname & arrival date i.e. Jones 28 April
- Balance of your account is payable on arrival, unless we request a further deposit for longer stays.
The booking is not confirmed until the payment has been processed by the accommodation provider.
Depending upon the currency of the booking, your credit card's currency and the country in which your card was issued, your credit card provider may impose foreign exchange fees and other fees which are in accordance with your arrangements with that credit card provider.
Please note this property will not accommodate hen, stag or similar parties

Cancellation Policy

Cancellation Policies

Standard Cancellation Policy:
As we hold your 50% DEPOSIT and booking in good faith, we operate under a 21-day cancellation policy. We have two scenarios :-
Scenario 1 :
- If booking cancelled more than 21 days before arrival, refund is given less our cancellation fee of $65.-
- If a guest wishes to change dates more than 22 days before arrival, this option is cost free.
Scenario 2 :
- If booking is cancelled or guest wishes to change dates within 21 days prior to arrival date, the Lodge time must first be re-let. Otherwise full payment is still required.
- If we have fully re-let your booked Lodge time, guests are then welcome to a refund less our $65.- cancellation fee or move the booking to a future date. This option is also cost free.
No Change Cancellation Policy:
If guests opted for our discounted rate with the No Change cancellation policy, this policy over-rules our standard policy and has the following conditions: -
Exclusive Offer on Official Site | 2 or 3 Nights Minimum | Sunday to Thursday nights only | Booking cannot be amended or cancelled and is non-refundable | 100% of the Lodge charged at time of reservation | No other discounts allowed | Not available for telephone bookings.
If the customer must depart early, the customer will incur the total amount of the booking price. Note: The notice will apply prior to 2pm of the day of check in.
All cancellations must be made in writing. Please email us your cancellation details.
We thank you for your understanding of the above terms and conditions.