Simala Retreat

Terms & Conditions

Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.

Guests accept and are held fully responsible for their visitors which may result in injury or harm when staying or visiting the property and it’s surrounds.

Any breach of these terms and conditions may result in immediate eviction with no refund or cancellation of your booking.

CHECK-IN + CHECK-OUT
Standard check in time is 3pm on the day of arrival and the property is to be vacated by 11am on the day of departure. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking. Early check in and late departure depends on cleaning and booking schedule. Often guests can not be notified until the day if they can check in earlier.

NUMBER OF GUESTS
The number of guests staying is not to exceed 2. If you have visitors please limit the number to 2 adults and be mindful of noise. Visitors are to leave by 10pm.
No fires are to be lit on the property, other than the Wood Fire Fireplaces inside the Chalets.
Fireplaces are to be operated by adults over the age of 18 only and are operated at your own risk. Please ensure that you have the wood fire door closed securely at all times. If you leave the property leave the fire burning in the fireplace. The fires will burn out quickly. DO NOT try to put them out or Choke the fire. You will be held liable for any damage you cause from incorrect use.

NOISE
If guests have visitors please limit the number to two adults and be mindful of noise. Visitors must leave by 10pm. Disturbance to other guests and neighbours including excessive noise, music and unruly behaviour is prohibited. If a noise complaint is received; a first warning will be given. If a second complaint is received the owner has the right to ask the guest to leave the property without a refund.
Guests will not be able to return to Simala Retreat if they are not mindful of noise.

PET POLICY
Unfortunately we are unable to accept pets. No pets are permitted on the property at any time. If a guest brings a pet, we will request that they remove the pet from the property, otherwise they will be asked to leave the property with no refund.

SMOKING
Essentially this is a non-smoking property. If a guest requires to smoke, then we request that you smoke outside with mindfulness to the forest surrounding. All cigarette butts must be picked up and disposed of. Strictly NO SMOKING inside. Guests who do not abide by the smoking policy will also not be able to secure a repeat booking.

CLEANING, DISHWASHER and RUBBISH DISPOSAL Units must be left in the condition they were in upon guests arrival. (e.g. rubbish placed in outside bins, dishes placed in dishwasher, barbecues cleaned). Simala Retreat has supplied two outside bins for general waste, recycle material and bottles. We encourage people to use the correct bins to support sustainable practice.
We request that people on departure place their dishes in the dishwasher and turn it on. Preference is to use Quick Cycle, for regular 'dirty dishes'. Please report any existing damage to the chalets upon your arrival. Please immediately report any damage which occurs during your stay.

MOVEMENT BETWEEN CHALETS
Movement of furniture between chalets and also between additional spaces is not allowed. All items or furniture (indoor or outdoor) are exclusive to that particular unit and must not be moved between the three spaces. In the case of multiple bookings across our three spaces, movement of items belonging to that unit (ie. furniture, cushions, linen, appliances etc.) is discouraged. If smaller items are moved between chalets such as glasses, crockery and cutlery for the purpose of visits we do expect guests to return these items to their appropriate place.

LOST OR DAMAGED KEYS
Please note: Cost of $25.00 if you need a key replacement. If key barrels are damaged then additional repair costs will incur.

INDEMNITY
Guests and their visitors actions, conduct and safety are the responsibility of the Guests. Simala Retreat do not condone: unsafe, irresponsible or illegal actions/behaviour etc. on or off the premises, during a stay or at any other time. A condition of entering and/or staying at this property means that all Guests understand and agree to indemnify the agent and owners against any responsibility or action(s) (legal or other), due to any action(s), incident(s), loss or injury(s) while within or outside of the premises (including, but not limited to, the grounds, facilities, structures, etc.) during a stay or at any other time.

Payment Policy

20% deposit required on booking, remaining balance is required 7 days prior to booking. If payment is not received Simala Retreat reserves the right to cancel your booking.
Rates quoted are in Australian dollars and are subject to change at any time. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking.
Preferred method of payment is Visa or Mastercard or a Direct Bank Transfer which will not incur any fee. American Express is accepted and will incur a 2% surcharge.
Credit card
Overseas guests must use a credit card facility. Overseas bank transfers are not accepted.

Cancellation Policy

CANCELLATION POLICY
Cancellations with MORE THAN 14 days notice prior to your arrival, will not incur a cancellation fee and you will be fully refunded.
-Cancellations with LESS THAN 14 days notice prior to your arrival date will incur a 50% cancellation fee of the total booking.
- Cancellations WITHIN 7days of your arrival date will incur 100% cancellation fee of the total booking.
However if it is foreseen circumstances then we are willing to review this and provide alternative options.
Written notification must be provided for all cancellations.
In the event Simala Retreat needs to cancel your accommodation for circumstances beyond our control a full refund will be made. However we will not be held liable for any further costs incurred.